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How are the Airports Gearing up for the New Normal – An Insight

The much talked about ‘new normal’ is now around the corner, and the aviation industry has brought about a lot of changes in its way of operations to deal with the situation. In this article, we have brought to you some crucial insights into the functional and organizational alterations that the airports have implemented to thrive amid the new normal.

30-seconds summary

  • Strengthening social distancing and health screening measures through better surveillance
  • Increased automation at several crucial checkpoints across the airport premises
  • Better management of passenger flows at the major points through active monitoring
  • Renewed training and preparations for the workforce to play a pivotal role in preventing the spread of COVID-19

With the world coming to a standstill and the countries shutting down their borders, the onset of the global pandemic changed the face of travel and tourism as we know it. And, undoubtedly, the airports had to bear its impact in a major way. There was no more of that mad dash for tickets, crowded immigration lines, sitting areas packed with people, big luggage bags all around, and the general bustle of the airports.

However, the aviation sector is known for being resilient to challenges and hurdles that come along its path. As such, when the country resumed domestic flights back in May, the airports were quick to adapt to the multitude of changes in its procedures and operations that came as part and parcel of this recommencement.

So, today we, at Avlon Shiksha Niketan, one of the leading aviation colleges in Kolkata, have decided to take a closer look at how the airports have geared up to welcome the new normal. Read on to know more.

New measures for social distancing and health screening

Given the highly transmissible nature of the coronavirus, the first and foremost thing to ensure is to pertain to the measures for social distancing and health screening. To that end, markers have been placed at each turn to remind travelers of the need to maintain distance. Additionally, authorities and teams are being present at all security check areas, boarding gates, check-in halls, and curbsides to ensure that adequate health screening is being carried out, along with following the norms of social distancing.

Specific measures for better hand-hygiene management

The significance of hand hygiene can never be stressed enough in the current scenario. No wonder why the health officials and the media consistently keep reminding the people about its importance. And, going by the studies that have revealed that as many as 30% of travelers avoid washing hands after using public restrooms, which further increases the risk of transmission of infectious diseases, the airports have enough reasons to particularly stress on the measures for better hand-hygiene management.

A 10% rise in the level of hand cleanliness at the airports can ensure a 24% reduction in the spread of a disease, while a 40% increase in the same can lead to a 69% reduction. This not only outlines the role of airports in controlling the pandemic but also highlights the significance of maintaining hand hygiene for all passengers.

The airports have provided touch-less hand sanitizers at different points along the premises and are also ensuring sanitization of the check-in baggage through UV machines. Furthermore, several points have been demarcated at the airports where hand sanitization is mandatory.

Increasing presence of automation at the airports

With the need of the hour being reducing the contact between passengers and staff, increased automation has become one of the prime focus of the airports. Though Indian airports were already making the move towards greater automation for the past couple of years, the resumption after the pandemic has accelerated the rate of adaption of advanced automated technologies.

Automated information kiosks are already a part of most airports, and these are being further enhanced with decision-making software and artificial intelligence. Here are a few areas where the airports have either already implemented or are in the process of implementing promising automation measures:

  • Security surveillance
  • Baggage collection from passengers
  • Offering information regarding passenger transit
  • Disinfecting and cleaning operations

The present health crisis might even accelerate the realization of the vision that airport robotization might be a possibility by 2030. Apart from the inherent cost-saving potential of increased automation, such solutions offer the added benefit of keeping both the passengers and the employees safe from close interactions.

Improved management of passenger flow at the major points

Just as the tower control makes sure that there is a safe separation between aircrafts, the airports are now promoting safe separation between the passengers! Better management of passenger flows at the major points pertains to taking a number of critical actions.

For instance, airports have regulated access to different areas, and are carrying out active monitoring of the expected and present passenger density to mitigate any chances of congestion. To add to that, since queues are simply unavoidable at places like check-in counters and passport control, improved queue management techniques are also being implemented.

Training and acquainting the teams to face the new normal

Last but not the least in importance, the pandemic has made the airport employees gear up for the latest challenges with a new round of training and preparation. After all, the airport managers and their teams are instrumental in ensuring the effective implementation of all the measures that we talked about so far. Being in the frontline of the fight against the pandemic, the airport staff are not only having to keep the premises protected and secure for the passengers but also ensure their own safety to offer the optimum level of services.

So, when it comes to being one of the leading forces of the country in its combat against COVID, the aviation industry needs an adaptable, proficient, and skilled workforce that can rise to the demand of the times. And, this is where our advanced training and real-world teaching methodologies come into the forefront.

As one of the pioneering aviation colleges in Kolkata offering world-class training in the field of aviation, tourism, and hospitality management, we, at Avlon Shiksha Niketan, make sure that our students stand out based on their experiential knowledge, dexterity, and dedication to excel and succeed. So, if you want to see yourself making a mark in this dynamic field, let Avlon be the wind beneath your wings.

Customer Experience Has Emerged as the Top Priority for the Aviation Industry

Ensuring customer satisfaction and delivering them with the finest experiences is the key factor where most airlines are laying their focus nowadays. Let us have a look in this article today on why customer experience holds so much significance in the aviation industry and what are the different initiatives that the industry has taken in this regard.

30-seconds summary

  • Customer experience is closely tied to customer loyalty and revenue growth
  • Digital transformation is being used to bind personalization with customer experience
  • Airlines now focus on each point of interaction of the customers for a better holistic experience
  • The service provided by the industry in this COVID situation is one of the finest examples of ensuring superior customer experience

The progression of the aviation industry in the last couple of years has been truly phenomenal. This, in turn, has given rise to increasing competition among the airlines operating in the field. And, with the major names in the business seeking to amplify their relationship-building efforts in this new decade, it seems quite evident that the customer experience is now the game-changer for the industry.

We, at Avlon Shiksha Niketan, one of the leading aviation colleges in Kolkata, strongly believe that customer experience is the one thing that is making the difference in turning people towards or away from certain airlines. When it comes to attracting the customers and raking in the profit numbers in the aviation industry, it’s all about bridging the gap between what the customers want and what the industry has to offer.

And, since our young professionals are soon going to join the industry and work towards eliminating that gap, today, we will be offering our insights on the significance of customer experience and the industry’s initiatives in this matter.

Significance of customer experience in the aviation industry

Customer experience in the aviation industry is all about what the customer feels and perceives while going through the multiple stages of their arrival in and departure from an airport. It involves the interactions with self-service booths, check-in and check-out counters, online facilities, and all other choices of channels.

When an airline is able to play all their cards right, the result is a happy customer who wouldn’t think twice before selecting the same company again for their travels. As such, one of the greatest reasons for focusing on customer experience is that it not just gets an airline a one-time business from a traveler, but rather they can earn a loyal customer for a lifetime. Per se, such a loyal customer will search for that airline the next time they have to fly from anywhere to anywhere.

It is the quality of service on offer in varied aspects, such as the service processing time, queuing time, physical facilities, space, and so on, which come together to outline the quality on offer. And, an increase or decrease in the passenger flow is the direct result of this quality perception of the customers. Besides, we live in an era where a couple of bad reviews about a business on social media platforms and negative word-of-the-mouth publicity are enough to make a company lose several potential customers at one fell swoop. Thus, customer experience is not something to be compromised in the aviation business.

Initiatives being taken to ensure an enhanced customer experience

As we have already established the reason behind customer experience being the top priority of the aviation industry, let’s get to the efforts made by the industry in enhancing the said experience. And, here are some of the initiatives taken by the industry in this regard:

  • Digital transformation binds personalization with customer experience

It would be wrong to assume that customer experience is something that starts counting from the moment an individual walks into the airport. In fact, it begins way before when the same individual is sitting across a computer or smartphone and evaluating which flight tickets he/she should book.

In sight of that, the major players of the industry have increased their social media connect with the travelers and taken an agile-drive tactic for personalizing customers’ journeys. Additionally, the airlines are introducing the latest offerings of technology in the form of inflight connectivity, biometrics, assistive tech, and more to give a seamless experience to the customers.

  • Focusing on each point of interaction of the customers

Customers generally have several points of interaction with the airlines from the moment they enter the airport. It starts from the baggage counter, continues through the check-in process for the flight, and so on, and ends when the customer checks out from the airport.

Thus, the focus remains on offering excellent service at each stage of this entire journey of the customer. Right from having skilled personnel manning every station of this long process to employing the needful technological innovations, the airlines function like a well-oiled machinery with not a cog out of place.

  • Keeping up with the increasing expectations of the customers

The airlines are also investing more in customer experience based studies since it has become the core of their business strategy. At the end of the day, customer experience is a crucial aspect that is indirectly connected to the revenue growth of each business.

As such, emotionally impacting the customers through personalized experiences has been one of the central parts of their initiative. For instance, airlines are sending personalized messages to each customer, offering added assistance to infants and new moms, addressing each passenger by their name, and so on.

  • Keeping the rules and norms of the new normal in sight

Any discussion on the customer experience offered by the aviation industry would remain incomplete without mentioning the steps taken by the industry in the new normal brought in by the global pandemic.

The industry has truly stepped up its game within the very little time of preparation that it received, and is now one of the front runners in the fight against COVID-19. Right from ensuring the health and safety of the passengers at each point of the journey to increasing the efforts towards sanitizing the premises, the airports have truly left no stones unturned in the current crisis.

A deliberation on the significance of customer experience would also be lacking without the mention of the team of skilled professionals who are entrusted with the responsibility of ensuring a superior experience. And, we, at Avlon Shiksha Niketan, ranked among the best aviation colleges in Kolkata, are one of the pioneering institutes in the field to prepare such skilled and proficient young achievers who leave their mark in the industry through their unparalleled service. So, as customer experience continues to become more and more demanding, we, at Avlon, are training and grooming professionals who can efficiently meet that demand and grow and thrive even amid the most challenging times.

The Varied Career Opportunities in the Aviation Industry

The aviation industry is once again back to its previous glory and is again shining as one of the brightest career domains. So let’s shed some light today on the varied career opportunities that the aviation industry has to offer and also have a look at the salary and growth prospects in the same.

30-seconds summary:

  • India has the third-largest domestic aviation market and is slated to overtake the UK to become the third-largest air passenger market.
  • The demand for talent is the highest in customer services, cabin crew, and ground operations.
  • The opportunity for growth and lucrative salary packages are the two main features of the popular job roles in the industry.

If the facts and figures of the last three years are considered, the aviation industry in India emerges as one of the fastest-growing sectors in the country. In this period, India has not only become the third-largest domestic aviation market in the world but is also all set to overtake the United Kingdom in becoming the third-largest air passenger market by the year 2024. The consistent growth of the sector naturally translates into an increase in job opportunities. Experts also suggest that there is going to be a major rise in demand for talented and skilled professionals in the industry in the coming years.

So, our young and well-trained students looking forward to joining the aviation industry have much to rejoice in terms of having a glorious future ahead. On that note, we, at Avlon Shiksha Niketan, one of the most prominent aviation colleges in Kolkata, have brought to you today a brief overview of the varied career opportunities in the sector that are great in terms of growth as well as salary prospects.

Airline Customer Service Supervisor

In this fast-paced, highly competitive industry, the airline customer service supervisor holds a highly responsible middle management job role. These professionals have the responsibility of overseeing the inside gate or check-in/ticketing operations of the assigned flights during the scheduled shift. It also involves supervising the needs of their team of employees and answering customer inquiries that need managerial level assistance. The average base pay of ₹4.5 lakh makes this a lucrative opportunity to look forward to.

Airline Cabin Crew

Airline cabin crew hold the responsibility for the safety, welfare, and comfort of the passengers traveling on aircrafts during long-haul and short-haul flights. We, at Avlon Shiksha Niketan, one of the most esteemed aviation colleges in Kolkata, believe this to be the perfect career opportunity for someone who is a people’s person and loves the prospect of traveling far and wide.

Along with a degree and honed soft skills, being a part of the airline cabin crew also demands the presence of good general health and fitness. As you gain experience in this job role, you would get the chance to progress to the role of cabin management or senior cabin crew. 

Airport Ground Staff

There is practically no air carrier or airport that can sustainably operate without proficient ground staff. As such, it wouldn’t be an exaggeration to say that they are the vital cog in the wheel of the aviation sector, and no amount of machines or computers can replace them.

As the airport ground staff, you will have varied responsibilities, right from manning the check-in counters to taking reservations from the passengers who call. Moreover, if you want to progress further in this field, you need the ability to think on your feet and come up with effective solutions to unforeseen problems. One of the best aspects of this career is that the monthly pay package can be around one lakh and even more.

Cargo and Baggage Handling Staff

Taking up the job of cargo and baggage handling involves a lot more than simply lifting and moving all kinds of baggage and cargo. An important part of the job is to know about loading an aircraft in a way that the specified maximum allowable weight does not exceed and the center of gravity after loading stays within the permitted levels for a smooth operation of the aircraft.

Imagine being responsible for something that dictates the takeoff reference speed, stabilizer position, flap/slat position, and many other crucial parameters of an aircraft taking flight. That’s how crucial precision is in this job!

Fares and Ticketing Agent

Fare and ticketing agents work at the airport ticket counter for providing customer services to the incoming passengers, and their responsibilities include a complete range of customer service functions. A ticketing agent is generally the one who assists the passengers with tagging baggage and luggage check-in, ticketing, seat assignments, reservations, and answers queries related to flight fares and schedules. Besides working at the airport ticket counter, the ticketing agents also find their place in a hotel or at an airline ticket office in the city. Since the job involves direct interaction with the customers, the airlines prefer professionals with excellent written and verbal communication skills, along with basic mathematical and computer skills.

Airline Administrative Personnel

Airline administrative personnel are the ones who operate behind-the-scenes to keep everything smooth sailing on the ground and in the skies. With that being said, your job role as an airline administrative professional will depend on the department you are in. Some of the general duties and administrative tasks that you might need to deal with could include maintaining and preparing all kinds of records, record-keeping, entering and retrieving data, finding and compiling information, and so on. As an entry-level professional, you will be working in one of the administrative teams of the airline, but the ample scope of promotions would give you a top-notch position within years, along with a salary of over ₹5.8 lakh.

As you can well understand by now, each of these job roles requires the optimum honing of your skillset through advanced training, along with a thorough knowledge of the real-world scenarios at an airport. And, at Avlon Shiksha Niketan, one of the Best Aviation Colleges in Kolkata, those are exactly the things that we focus on to groom our students into the most sought-after, high-in-demand professionals with a rising career graph. When your dream is to fly high, let us, at Avlon Shiksha Niketan, be the ones to make those win

Significance of Sustainability in the Tourism & Hospitality Industry

Sustainable practices have been lately gaining a lot of attention from almost all industry verticals, and the hospitality sector is no exception to it. In this article today, let us have a look at the importance of sustainability in the hospitality sector and a few viable measures that are have been adopted by the industry in this regard.

30-seconds summary:

  • Sustainable management practices turn out to be more cost-effective in the long run
  • Sustainability is a crucial factor in the choices made by modern travelers, especially the millennials
  • Millennials want to work for businesses that adopt sustainable practices
  • The brand image created by adopting green practices helps in bringing greater profits

The hospitality sector historically has had an undeniable environmental impact through its water and energy consumption, use of durable and consumable goods, and hazardous and solid waste creation. In fact, the sector is responsible for about 8% of the global greenhouse gas emissions, which makes hotels the second-largest polluters. The environmental impact of the sector is so pronounced that the Paris Climate accord has explicitly addressed the hotels to bring down their carbon emissions by 66% by 2030.

In such a scenario, adopting sustainable practices becomes a necessity rather than an option for the hospitality industry. And, we, at Avlon Shiksha Niketan, a renowned tourism management institute in Kolkata, are saying this not only from the viewpoint of environmental concerns but also from the customers’ perspective. Indeed, adopting sustainable practices can offer multifold benefits of customer satisfaction, environmental wellbeing, and profit acquisition. Let us explain this in detail by outlining the significance of sustainability in the hospitality industry.

Busting the myth of green operations being more expensive

There is a widely believed myth that green operations are invariably more expensive, and the guests don’t really care much about it. Let’s start with unraveling the truth about the first part of that sentence, shall we?

As per reports, recent advancements in technology related to renewable sources of energy, such as wind or solar energy, have considerably reduced the long-term costs incurred by the hospitality businesses. Of course, we are not denying that the initial cost of setting up such alternative energy sources is a bit on the steeper side, but it’s also true that these setups pretty much pay for themselves in the long run.

Moreover, when the businesses decide to go green, the encouragement comes from multiple quarters. The government offers several financial grants, tax write-offs, and expedited permitting for sustainable practices, and even insurance companies provide premium discounts.

That’s not all! An important aspect of sustainability in the hospitality industry is the employee training program to help them embrace green practices. It ensures improved performance and efficiency from the employees, which further helps to bring in the profits.

Adding to the guest experience and ensuring happy customers

Now, let’s come to the second part of the aforementioned myth: the customers are not concerned about sustainability. This is even farther from the truth because 87% of travelers rate sustainability as a crucial factor in their choices, and almost 40% actively opt for more sustainable lodging and travel options.

To add to that, two-third of the travelers indicate that they are willing to pay at least five percent more for sustainable alternatives. This trend also extends to their travel choices as a majority of tourists look for eco-holidays nowadays. And, the ever-rising demand for eco-tourism bears testimony to that.

From our years of experience as one of the leading hospitality and tourism management institute in Kolkata, we, at Avlon Shiksha Niketan, can vouch for the fact that all these trends are mainly being set by the millennials as they are the ones with the spending power. And, millennials are keener on supporting brands with strong environmental and social policies, whereby greener management practices are not just there on paper but in practice. So, even if the aim is to attract and appease more customers, a viable way for the industry is to go green.

Creating a stronger and better brand image for the businesses

The brand image of the businesses in the hospitality sector is strongly linked to the customers’ perception of them. In a world where a few bad reviews can make or break the reputation of an establishment, sustainable practices might just be the key to make the customers happy and satisfied.

It is important to keep in mind that the millennials take pride in having a clear idea about which brands are walking the walk instead of just talking the talk. So, investing in sustainable business practices will ensure an enhanced brand image and reputation that translates into bigger profits in the long-term.

Besides, it’s not only the guests and their satisfaction, but also about the employees and their preferences. The millennial professionals prefer to work for socially responsible companies. In fact, 70% of millennials claim to want to work for companies that help them in contributing to environmental and social issues. Thus, with sustainability being a major perk for the guests and the employees, it has to be on the top of the agenda for the employers.

The sustainable practices being adopted by the hospitality industry

The good news is that the significance of sustainability, as showcased above, has been realized by the hospitality industry. To that effect, several established and new businesses have already adopted green policies in the operations and management of their hotels and restaurants. Most hospitality businesses now prefer to work with vendors who follow the same green philosophy. After all, the products used in the hotel or restaurant have a direct impact on the overall sustainability of the operations.

Across the industry, businesses of different types and scales have embraced the policies of recycle and reuse and are paying greater attention to smarter waste management. Furthermore, regular training of the employees is being emphasized by the businesses because the staff has to be well-equipped to enact the policies levied by the top management.

To help the hospitality industry move forward with effective sustainable strategies, the need of the hour is skilled and proficient young professionals with adequate prior knowledge of the green practices. And, at Avlon Shiksha Niketan, one of the most prominent tourism management institute in Kolkata, we are doing the same by training our students to lead from the front when it comes to ushering an era of sustainability in the industry. Our advanced training in tourism and hospitality pays special attention to the real-world scenarios of eco-friendly practices and environmental management. And, this not only makes our students more skilled and employable but also serves as the way forward to making the planet cleaner and greener.

The Rapidly Growing & Strengthening Potential of the Tourism & Hospitality Industry in India

The Tourism & Hospitality sector has always remained one of the prime contributors to our country’s economy. Let’s take a closer look at the rapidly growing potential of this industry and how it is emerging as one of the best options from the employment perspective.

30 seconds summary:

  • The tourism & hospitality industry is a major contributor to India’s GDP.
  • Greater employment opportunities stemming from an increase in investments and new government initiatives.
  • The pandemic has only been a temporary setback to the potential of the sector.
  • More Indian tourists are eager to travel internally in the current scenario.

From having some of the most remarkable landscapes on earth to a unique historical and cultural heritage, our country is well-endowed in more ways than one. To add to all that, India is also a rapidly developing nation that the top multinationals are considering as one of the major hubs for their operations. When you consider facts like these, the immense potential of the tourism and hospitality industry in India becomes clear as the day.

The country has truly made the most of its potential as the tourism and hospitality sector continues to be one of the foremost drivers of growth among our services sector. In this regard, the fact that the contribution of travel and tourism to GDP in 2019 was 6.8 percent (US$ 194.30 billion) of the total economy would be a good case in point. (Source: https://www.ibef.org/industry/tourism-hospitality-india.aspx).

No wonder, tourism and hospitality are emerging as one of the prime career choices among the youth of the nation. And before you embark on your journey, we, at Avlon Shiksha Niketan, one of the finest travel and tourism colleges in Kolkata, would like to give you a clear idea of the massive potential that the industry holds and the actual picture of the scenario post the pandemic.

The figures showcasing the increasing potential of the industry

We have already mentioned how the industry majorly contributed to the country’s GDP in 2019. The fact is that the tourism & hospitality industry has come to the forefront of the economic progress of India in every financial year. As a matter of fact, if these growth trends of the last five years are considered, the scenario looks truly promising in the years to come.

 In 2017, the contribution of the industry to India’s GDP was more than US$ 91 billion, which increased to over US$ 98 billion in 2018. During 2019, over 10.89 million foreign tourists arrived in the country, which means a year-on-year growth rate of 3.2 percent. In the previous year, 10.56 million foreign tourists visited India, which was an increase of 5.2 percent from the figures of 2017.

The number of hotel chains, restaurants, and ancillary services has also increased in tandem in the past couple of years. And this translates into some really great numbers in terms of employment opportunities, which also brings us to the next segment of our discussion.

The growth and diversity of employment opportunities

Reports show that international hotel chains have increased their presence in India. At present, it accounts for around 47 percent share in the industry, and it’s expected to rise to 50 percent in a span of two years. The increase in investments naturally stems from the demand for the tourism and hospitality sector in the country, which is also proven by the fact that this sector received a total FDI inflow of over US$ 15.48 billion from April 2000 to June 2020.

These figures show a bright ray of hope for the young aspirants studying in the travel and tourism colleges in Kolkata. After all, the increase in the number of tourist inflow and hospitality establishments leads to a subsequent growth of job opportunities. And, in fact, 39 million jobs were generated in the tourism and hospitality sector in India in the fiscal year 2020, which made up about 8 percent of the country’s total employment.

The key drivers behind the strengthening potential of the sector

The facts and figures we have discussed above must have made it amply clear that the growth of the tourism and hospitality sector is relentless. Now, let’s try to understand these growth trends further by outlining their key drivers:

  • Government initiatives leading to infrastructural improvement:

The government has made significant strides in bringing infrastructural improvements in the industry to ensure its further growth. Along with the inauguration of several new tourist spots across the country, the Ministry of Tourism has aimed at encouraging local tourism through initiatives like Swadesh Darshan for eight Northeast states.

  • The steadily increasing number of international tourists:

We have already shown the numbers with regards to the increasing influx of foreign tourists in the country. The fact remains that India is still an affordable destination to most of the international tourists from the developed nations. Add the diversity of traditions, places, cultures, and food choices to the mix, and you’ll know why India remains the top choice of millions of foreign tourists.

  • The rising competition in the tourism & hospitality sector:

The direct result of this increase in demand and investments in the sector is seen in the growing competition among the businesses. Every establishment, regardless of their scale of operations, wants to stand out from the rest in terms of their customer services, facilities offered, location, and so on. And, in an obvious cycle of events, it translates into better employment opportunities for skilled professionals.

The picture of hope for the future of the tourism & hospitality sector

We cannot discuss the growing potential of the sector without dwelling upon the ongoing pandemic and its impact on the tourism and hospitality industry. After all, there is no denying that the pandemic had given a never-seen-before heavy blow to the sector. Yes, we said “had” because the industry has already bounced back and shown how those setbacks are a thing of the past.

With greater attention to safety measures, the airports, hotels, restaurants, and local destinations have opened up their doors to welcome the excited travelers. And, they have reasons to rejoice as 65 percent of Indian travelers want to travel more in the upcoming years to make up for all the lost time in 2020.

Furthermore, 52 percent of Indian travelers are planning to travel more within the country on a long-term basis. Thus, even though international trips are going to have to wait and so does the international tourists, the tourism & hospitality sector will still go on strong.

At Avlon Shiksha Niketan, one of the top travel and tourism colleges in Kolkata, we prepare you to become an accomplished part of this booming sector of the country. With the experiential learning and real-world skills that you acquire during your time with us, you will be ready to make the most of all those opportunities mentioned above. So, are you ready to have a high-flying career in the rapidly growing tourism and hospitality sector of India?

The Widening Career Scope in Tourism Management

Tourism management is one of the most viable fields for young aspirants. Be it the monetary aspects or the strong career prospects that the domain offers, tourism is one arena that has got a lot of growth potential.

30-seconds summary:

  • Job opportunities in the tourism sector to register a significant rise within 2025
  • Tourism management encompasses an expansive field in terms of job roles and expertise
  • Factors like disposable income, affordable carriers, and ease of online services add to the demand for tourism executives

You must have heard the widely quoted line about traveling that goes, “Jobs fill your pocket, but adventures fill your soul.” Now, how about having a job that fills your pocket pretty well and lets you fill the heart of the adventurers with joy and content? Wouldn’t that fill your soul and drive your creative energy to the optimum? Well, this is exactly what you get with the highly lucrative career of tourism management.

When we speak of tourism management, we refer to a wide field that includes varied outstanding opportunities involving ecotourism, travel desk executives, tour leader and planner, F&B executive, ancillary services, operations executive, and so on. And, at Avlon Shiksha Niketan, a renowned Tourism College in Kolkata, we are here to get you prepared and trained for each of the roles to ensure that you can make the most of the ever-increasing job opportunities in this arena.

So, what are these opportunities that we are referring to? Is the career scope truly that attractive in tourism management? Here are all the answers you’re looking for!

Facts and Figures Indicating the Widening Scope in Tourism Management

In the past few years, tourism has come up as one of the fastest-growing sectors of the economy in the country and beyond. And, we can assure you that this growth of the industry is going to remain uninterrupted in the years to come. As a matter of fact, the past numbers and future predictions say the same thing, as well.

Travel and tourism contribute to 10 percent of the world’s GDP and are directly responsible for generating at least one in ten of global jobs. Moreover, for eight consecutive years, it has outpaced the growth registered by the world economy. Closer home, the tourism industry is expected to create about 46 million job opportunities in India by 2025. In South Asia, the sector contributes about 6.6 percent of this region’s GDP, which amounts to nearly $234 billion.

Another important aspect of consideration when talking of the scope in tourism management is that it encompasses an expansive area of work involving transportation, accommodation, conferences, events, food, and other trade-related activities. So, as a qualified and skilled personnel, you have a plethora of pathways to choose from, each of which can lead you to a glorious career. Add to this a lucrative pay package and bright prospect of growth with an increasing work experience, and you’ll get the complete picture of what it means to be a tourism executive in a private or public organization.

Key Factors Contributing to the Increasing Scope of Tourism Management

There are several elements that are contributing to the ever-rising scope of tourism management. We will briefly discuss each of these factors to give you a clear idea of why the demand for qualified professionals from the best of travel and tourism management colleges in Kolkata and across the nation is going to remain high in this sector.

The increase in disposable incomes:

With considerable growth in the Indian economy, the middle-class section of the society now has a higher disposable income. This higher disposable income is one of the major driving forces of domestic tourism, and thus, there is an increase in the demand for places for weekend trips or weeklong tours. As new tourism spots are coming up on the map with their enhanced facilities, there’s an increasing need for skilled employees.

The emergence of low-cost carriers:

The low-cost carriers in the Asia Pacific region hold over thirty-two percent of the market at present, which was not the situation even five to six years back. The fact of the matter is that traveling has become much more affordable now than ever, and this has led to an increasing number of enthusiastic tourists heading to the top locales every year.

Ease of traveling through online services:

Another factor contributing to the increasing scope of tourism management is the widespread access to online hotel and travel bookings. The travel-bugs can make their entire tour plan within minutes and get the tours and accommodation booked within the next couple of minutes. To add to that, the hotels now offer loyalty programs and other promotional schemes to keep the potential customer interested.

Relaxation of visa regulations:

Indian passport holders can travel to as many as fifty-eight countries without a visa, which includes in-demand locations like Seychelles, Maldives, Mauritius, and Thailand. This is just one example of how relaxed visa regulations have become in modern times. So, there is nothing stopping people from international travel anymore, neither visa regulations nor experience carriers. With the increase in the number of vacationers, the demand for tourism executives has also risen in tandem.

Addressing the Prevalent Concerns Regarding the Pandemic

We cannot deny the impact the ongoing pandemic has had on the tourism industry, but at the same time, we have multiple reasons to be hopeful. We are currently in a situation where the lockdown restrictions on domestic traveling have largely been lifted, and travel-bugs are already resuming their previously canceled plans.

Though international travel is on hold at present, the doors for that is slated to reopen right from the beginning of next year. In the meanwhile, domestic traveling is already noticing a post-lockdown rise in the number of tourists. At Avlon, we firmly believe that the role played by tourism managers is bound to be at the forefront in this scenario. They will be required to juggle the two-fold responsibilities of ensuring the convenience of the tourists while also taking all the measures to ensure their health safety.

To be a part of the proficient workforce in this steadily developing field, you need practical know-how, real-world expertise, and an aptly honed professional skillset. And, these are exactly what we focus on at Avlon Shiksha Niketan to turn you into an accomplished part of the tourism management sector. Get ready to make the most of this widening career scope with Avlon, one of the best travel and tourism management colleges in Kolkata, by your side.

The New Avenues that the Coronavirus Pandemic has Opened Up for the Aviation Industry

We all know how badly the coronavirus pandemic has hit the entire world. Almost all industrial sectors have suffered, and the aviation industry is no exception to it. However, it is now time to bounce back, and the aviation industry is all set to capture the new avenues and opportunities that the pandemic has given rise to.

30-second summary

  • New technologies devised to support automation will aid travelers as well as the airlines
  • Improved safety and security measures will continue to stay even after the pandemic
  • Changes will have to be implemented in the training and responsibilities of the employees
  • Enhanced focus will be laid on the communication channels by amalgamating the digital with the humane

The Indian aviation industry offers employment to more than 65 thousand airline personnel while handling passenger traffic of over 341 million. And yet, there is no denying that this expansive industrial sector was put under quite a threat when the coronavirus pandemic started looming large over the country back in March this year. As all forms of travel and tourism were put under hold across the world due to the lockdown, the aviation industry had to go through a period of uncertainty.

However, the aviation industry has always been the one to rise up to the challenges thrown in its path, and it hasn’t been any different this time around. Ever since the lockdown has been eased in the country and the domestic flights resumed operations, the industry has been making steady strides towards bouncing back to its previous glory. In fact, at Avlon Shiksha Niketan, a renowned aviation institute in Kolkata, we believe the pandemic has unveiled several new avenues for the aviation industry that would be instrumental in its progress in future.

With that being said, here’s highlighting the new prospects unlocked for the aviation industry due to the coronavirus pandemic.

New Technologies to Aid Airlines after the Pandemic

To be increasingly capital efficient has always been the aim of the airlines, which has been brought further into limelight due to the pandemic. Technologies that let airlines bring down their operational costs, automate their processes, improve travelers’ relationships and communication, and increase operational efficiency will enjoy a lot of attention from the stakeholders.

Several startups have already started coming up with tech solutions that offer customer support automation, improve travelers communication, and bring down overall costs. For instance, there has been an increased adaption of support automation, whereby companies get to reduce costs by automating recurring requests and enhancing customer experience through effective assistance.

Improved and Upgraded Safety and Security Measures

The airports have always paid close attention towards ensuring the safety and security of its employees and the travelers. However, this unforeseen situation has made the industry discover more effective and efficient ways to make sure that the journey isn’t just comfortable but also keeps the travelers protected from the possible health hazard.

To ensure that the airports and the flights meet all the health and security standards under the current scenario, the employees across all levels have been made to undergo new training and take fresh preparation to prevent the further spread of the deadly virus.

We believe that it would be wrong to assume that these improved measures are only for the time being, as the positive impact of such precautions means that they will continue to shape the future operational policies of the industry.

Preparations for the Traveling Situation after the Pandemic

With coronavirus putting a stop to vacations for an extended period of time, we will not be too far off the mark in predicting that after the pandemic wanes, travelers would start resuming their plans without much delay. Besides, with the domestic flights already operating, and now even the international flights starting off, the number of people opting to travel locally as well as internationally clearly indicates that the aviation industry is going to see a surge after the pandemic goes away.

Keeping that in mind, the airlines have already started looking at ways to ensure that they are prepared for the future that lays awaiting after the current scenario is dealt with. To that end, an increased focus is being given to digitalization of several processes, right from touch-less check-in counters to several contactless solutions.

However, we should also remember that hospitality has always been a major part of the aviation industry. Thus, it would never seek to lose its humane touch in an attempt to digitalize its processes. As such, the existing and new employees would be expected to offer the same levels of cordiality and warmth, even with the digital tech transformations taking shape all around them in the wake of the pandemic.

Improving Communication Channels as Per Need

Several airlines have launched new product tools to help the customers in navigating the new travel landscape. Attempts are being made to aggregate data from multiple sources to let the companies keep the customers informed at every stage of their journey as travel begins to open up again.

Furthermore, automation has led to the creation of web-based RPA platforms that are able to process unstructured or unformatted data with ease. Thanks to the codeless data ingestion, model improvement, and model training, the tech innovation has not only made it easy to gather crucial data, but also enabled airlines to make the best possible use of data. The next-generation automation platforms are striving to combine big data, embedded AI, RPA, and the human in one powerful end-to-end platform.

Avlon Shiksha Niketan: Preparing the Ambitious Minds for the New Avenues of Tomorrow

As we have already established, the aviation industry will change for the better in the days to come. And, in order to find your place in this new and improved industry, you need holistic training and effective honing of your skillsets. This is where Avlon Shiksha Niketan comes into the picture as the leading aviation college in Kolkata that prepares you for a glorious future and helps your dreams take flight in the skies of tomorrow.

Innovation is the name of the game in the aviation industry, and being the only player in the category of institutes for aviation tourism and hospitality management in India, we embody the spirit of innovation ourselves. This is also the essence that we instill in our students through our advanced curriculum and practical-based training approach. After all, the aviation industry is all set to stage a comeback even with the pandemic, and it’s our responsibility to make sure that our young professionals can make the most of these new opportunities.

How is the Digital Era Aiding in the Evolution of the Hospitality Industry?

Digitalization has left no industries untouched with its miraculous advancements, and one of the sectors that have experienced a whole new level of digital advancement is none other but the hospitality sector. In this article today, we will delve into the varied ways in which the digital era has aided in the evolution of the hospitality industry.

30-second summary:

  • Service automation to bring an extra edge to customer interactions and leading to efficient workforce management
  • Location-based services to aid the efforts at personalizing and customizing guest experiences
  • Social media serves the twofold purpose of digital marketing and customer services
  • An increase in the use of apps and chatbots for facilities like loyalty programs

With the evolution of new technologies and the market disruptors reaching their zenith, the need for a core transformation is noticed in every industry, and the hospitality sector is no exception. As such, the sector has long identified the value of digitalization as the catalyst to offer not only excellent guest experiences but also to reduce several operational inefficiencies. Thus, it comes as no surprise that more than 50% of hotels have planned to increase the IT investments in the years to come, while over 40% have decided to keep their current investments unchanged.

So, how far has this wave of digitalization transformed the hospitality industry? Surely, the way we book hotels or check-in has improved immensely in the last five years, and even our methods to find the right places to head to have undergone a sea change. But, is that all to the digital evolution of the sector? In this article today, we, at Avlon Shiksha Niketan, one among the leading travel and tourism management colleges in Kolkata, will give answers to all such questions by outlining the impact of the digital era on the hospitality industry.

Enhancing guest experiences through service automation

Service automation refers to a vast area that includes everything from using facial recognition and automatic check-in through apps to automatically offering the amenities as per guests’ preferences, such as booking spa appointments or giving extra towels. Automation has led to a transformation of both customer-centric and customer-facing activities, thereby making more staff free to focus on other crucial areas dealing with further improvement in guest experiences.

We, at Avlon Shiksha Niketan, a renowned hospitality management college in Kolkata, in our years of experience in grooming efficient professionals for the hospitality industry, have seen that in this era of competitiveness, a business that goes the extra distance for the customers is the one that has more of the recall factor. Thus, a combination of service automation and the dedicated efforts of the hotel employees is levied to add to the guest experience in order to make it more memorable and ensure repeat stays at the accommodation.

Letting mobile apps and chatbots take center stage

For a long time, loyalty programs have been a crucial element in the marketing efforts of a hospitality location as it ensures increased engagement and interaction with the guests.

With the apps coming to the forefront with technologies driving these loyalty programs, the rate of engagement is only going to rise in the years to come. After all, nearly 56% millennials and 50% of Gen X guests have opined that they would much rather use a loyalty app, rather than carry around a loyalty card.

Now, the next-gen of mobile apps and chatbots will be used as one-stop destinations, offering access to a variety of facilities, right from controlling the room lighting to ordering movies for the night.

Reforming the humble desktop phone in guest rooms

So, what is the least advanced technology found in most hotels? It’s probably the humble desktop phone kept in the guest rooms!

But, not anymore, as the digital era has made it possible for guests to pair the in-room phone system with the apps on their mobile phones. This enables guests to switch between the devices to receive calls anywhere, along with adjusting the room temperature or ordering room service from any place, regardless of whether it’s outside their room or even outside the property.

Businesses are using this connected technology to inform guests about their upcoming gym or spa sessions, provide recommendations about local events, and the likes.

Leveraging social media for customer services and marketing

At present, there is hardly any business in the hospitality sector that does not have a social media presence, regardless of its scale of operations. Social media has lately emerged as a powerful tool taking the hospitality industry a lot closer to its target audiences across the globe.

Irrespective of whether it’s a halt for the night or weeks, the guests turn to social media for pictures, reviews, and more of an establishment before they check-in. Moreover, they post their own reviews on their pages about their experience of staying at the hotels.

Thus, those curated social media profiles of hotels and restaurants that we notice on these platforms, serve the twofold purpose of fueling the digital marketing initiatives and improving the customer services.

Location-based services focused at personalization

Keeping the guests comfortable and happy during their entire stay: isn’t that one of the main tenets of the hospitality industry? Well, this is exactly what the advancing hospitality technology attempts to ensure as well, and making use of the location-based services is one of the ways it is done.

Knowing the location of the guests enables the hotels to push out special offers when they are more likely to act on them. For instance, giving them a special coupon when they’re passing by the hotel gift shop or sending a glass of orange juice to their room right after their morning run. It even lets the hotels know the whereabouts of their staff, so that they can be sent to the right place at the right time.

Thus, it’s evident that technology has turned out to be a critical component in revolutionizing the present and future of the hospitality industry. However, another fact is that regardless of all the automation, guests have always craved human interaction in this service-based industry. And, this is where expertise and skills of the hospitality management professionals come into the picture. At Avlon Shiksha Niketan, we are putting in dedicated efforts to provide our students with real-world based training that makes them capable of managing the actual complexities that might arise anytime in the industry. Our aim at Avlon, being the most highly trusted hospitality management institute in Kolkata, is to not only make our budding professionals adept at keeping pace with the evolving digital tech in the industry, but also to groom them to become proficient enough in bringing that much-needed humane touch to the proceedings.

10 Skills That All Successful Hotel Management Professionals Possess

Hotel management is one of those professional arenas that require its pursuers to possess some very specific skills and know-how to succeed and thrive. In this article below, we will elucidate the crucial skills that have been demonstrated by the most successful hotel management professionals. This will help those aspiring to join the domain to learn and acquire the necessary skills and accomplish themselves well in the field.

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30-second summary:

  • Being a successful hotel management professional involves a combination of theoretical and practical knowledge with the right skillset.
  • The ultimate aim should be to enhance customer service through various skills, such as communication abilities, multitasking, cultural awareness, and fluency in languages.
  • Skills like having close attention to detail, problem-solving, and being a team player help in making the job easier for a hotel management professional.

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One of the best parts of working in the hospitality sector is that it is an extremely rewarding experience in every possible way. Right from helping the customers on a daily basis, addressing and mitigating the challenges arising at work, to making the most of the ample opportunities for career progression, there is a lot to take away from being a part of the management team at a hotel. After all, it is the hotel management professionals who hold the responsibility of upholding the entire reputation of the hotel and the impression it leaves on the guests.

With the organized hotel industry in the country consistently showcasing a steady growth in market size, there will be more opportunities coming to the forefront for the management professionals. And, what you need to stand out from the competition and to make the best use of these prospects is the right set of skills, besides theoretical and practical know-how about the field.

On that note, we,  at Avlon Shiksha Niketan, the leading hotel management college in Siliguri, will shed some light today on the vital skillset that all highly successful hotel management professionals have demonstrated over time. Hence, if you wish to thrive and grow in the arena of hotel management, groom yourself with below skills.

  1. Excellent customer service skills

All accomplished hotel management professionals understand that their ability to meet customer expectations can make or break the reputation of the business. Thus, regardless of whether you’re in charge of a department or running the entire hotel, it’s your responsibility to make sure that guests have a great time. After all, the fact remains that customers are twice more likely to share their bad customer experiences rather than the good ones.

  1. Outstanding communication skills

We, at Avlon, firmly believe that communication skills can come to your aid in any industry, but they are of the utmost importance when you’re a part of the management team at a hotel. Here you’ll be valued on your ability to communicate understandably and clearly as a representative of the brand of your employer. In any case, you want the hotel to be the top choice of the customers, and you can ensure that through effective communication.

  1. The ability to multitask without losing a beat

We can assure you that the ability to multitask is one of the prerequisites of being a hotel management professional. It is a given that you will have to take care of several things at once, and remain absolutely calm while doing all of that. As such, this also means having a clear understanding of time management and handling pressure.

  1. A strong sense of work ethics

If you are aiming to become a successful management professional in the hotel industry, then be prepared to work hard, regardless of your job role. We have noticed in all these years of being in this field that the ones who are willing to roll up their sleeves and get into the thick of things, are the ones that earn the accolades and the advancements in this industry.

  1. A sound cultural awareness

Being in the hospitality industry means becoming a part of a multicultural environment. There will be cultural diversity not only among the customers you serve every day but also among the people that you work with. Therefore, your ability to be culturally aware and adapt to norms and attitudes that differ from your own are significant in shaping a glorious career.

  1. Maintaining high levels of professionalism

We can view professionalism from multiple aspects in the hospitality industry. For instance, ensuring that you are well-groomed and tidy and always on time for your shifts is as much a part of your professional behavior as is facing customers with a smile even while being under a lot of pressure from the daily responsibilities. Naturally, the stars that shine the brightest in the industry are also the smartest in terms of professionalism.

  1. The sense of being a team player

Regardless of the job role that you have in the hotel, it’s important to remember that you will always be a cog in a much larger machine. So, whether you only deal with the food management or hold a leadership position, at the end of the day, you will have to work well with others to deliver the service that’s expected from the establishment. Similarly, you’re also as good as the team that you are a part of.

  1. The ability to solve problems like a pro

The ability to think on your feet and solve problems like a pro can save you from a lot of hassle, and even earn you brownie points from the top rung, when you’re dealing with hospitality management. Even the smallest things like knowing when to offer a complimentary drink to appease an annoyed customer or accommodating a particularly difficult request of a guest can mean a lot.

  1. A close attention to every detail

The previous point we mentioned also brings us to the significance of paying close attention to every detail as a part of hotel management. Whether it’s noticing that a certain ingredient is past its time in the kitchen or spotting billing errors at the reception, it is the little things that make a big difference in outlining your success story in this field.

  1. The added bonus of having language skills

Finally, here is one skill that isn’t entirely a requisite, but sure helps to have as a bonus. As mentioned earlier, you will be dealing with customers from varied backgrounds in your line of work, so it will be useful to enhance your knowledge of the commonly used languages.

There’s no denying that the hotel industry is a fascinating place to work in, with ample prospects to learn and grow on the job. And, at Avlon Shiksha Niketan, the leading institute for hotel management in Siliguri, we vouch to make you trained and ready to find your place and make your mark in this arena. To that end, our aim has always been to deliver a comprehensive and holistic learning approach that blends real-world and theoretical knowledge with adequate honing of the skillset. And as such, it makes us immensely proud that the result of our efforts have been proven time and again with the continued success of our alumni.

An Overview of the Key Segments of the Hospitality Industry

The hospitality industry is a vast arena comprising of a number of elements that work cohesively under the banner of hospitality. In this article, we will discuss the key segments of the hospitality industry and their roles in customer satisfaction.

30-second summary:

  • The hospitality industry has four key segments, namely, lodging and accommodation, food and beverages, travel and tourism, and entertainment and recreation.
  • Each of the segments involves varied job opportunities with varying degrees of direct customer interaction.
  • Customer satisfaction is the main aim for all sectors of the hospitality industry.
  • Lucrative career prospects exist in every segment of the hospitality industry.

The hospitality industry represents a bustling, multibillion-dollar industrial sector with a myriad of categories. And, the focus towards delivering the finest customer service is the unifying factor of all these segments. In any case, the coming together of these varied sectors of the industry is what ensures that the needs of the guests or travelers are catered to in a holistic manner.

At Avlon Shiksha Niketan, the leading hospitality management institute in Kolkata, we believe that the hospitality industry is a well-oiled machinery with each segment acting as a cog that keeps the system running smoothly for years. Thus, as you plan to foray into any of the categories of the industry in future, we believe that it’s crucial for you to have an understanding of the roles and responsibilities that comes with each segment. After all, each category can work only as well as the people who are a part of managing and running it. Keeping that in mind, today, we have brought to you an overview of the key segments of the hospitality industry.

The four key segments defining the hospitality industry

The hospitality industry consists, by and large, of four key segments, namely:

  • Lodging and accommodation
  • Food and beverages
  • Travel and tourism
  • Entertainment and recreation

As mentioned above, each of these segments has a crucial role to play in ensuring that the industry thrives and maintains its profitable stature. Let’s take a closer look at all of these segments one at a time.

Lodging and Accommodation

This segment covers a wide expanse which involves all kinds of facilities that provide lodging services, right from luxurious resorts, lavish hotels, bed & breakfast establishments, to campgrounds. Though we can’t deny that world-class amenities and comfort are at the heart of great accommodation, it’s also true that efficient customer service is indispensable to any hotel or resort. And, this is where your skilled expertise will come into place.

If you are entrusted with a role in managing the lodging and accommodation section of an establishment, you can have a variety of responsibilities. For instance, you can work as a front office associate or a concierge. In both these job roles, you will be handling a considerable amount of direct customer interaction.

According to reports, there is expected to be a 6% and 9% increase in the demand for lodging manager and front office associate jobs, respectively, within the year 2026.

Food and Beverages

The food and beverages segment covers everything from a simple bistro to a high-end restaurant and all other catering establishments in between. This segment is further divided into three key categories:

  • Quick-service restaurants: These establishments mainly focus on garnering quick meals, drinks, and snacks (For example – Pizza Hut or KFC).
  • Full-service restaurants: It refers to a typical eatery that features course meals, drinks menu, and other food services. Fine dining to themed restaurants are all full-service establishments.
  • Catering businesses: This category mainly offers services for special occasions, like birthday parties and weddings.

At Avlon, we have often seen that people have a misplaced notion that being a chef is the only major role in this segment. However, the truth is that you can have a really lucrative and fulfilling career here, working as a part of the restaurant or food management team.

Travel and Tourism

There’s another commonly mistaken idea that we have noted, and that is considering tourism as something synonymous with hospitality, instead of counting it as a segment. In fact, it is one of the most important elements of the hospitality industry because, as you can guess, the other segments largely depend on it. The travel and tourism sector mainly involves the responsibility of moving people from one destination to another. Thus, without adequate development of travel and tourism in any region, the growth of the hospitality industry would also be stunted.

If you are a part of this particular segment of the hospitality industry, you’ll be probably working as crew members in the airlines, cruise ships, and the likes. As such, your focus areas to excel in the sector would be customer satisfaction, relationship management, and other integrated marketing and management skills that are necessary for smooth running and expansion of the business.

Entertainment and Recreation

The fourth segment of the hospitality industry is the entertainment sector, which is, in fact, also increasingly coming up as one of the significant aspects of traveling. At the end of the day, wouldn’t you want your traveling experience to be filled with all the fun and adventure to make it even more memorable? Keeping that in mind, activities like golf, casino games, nightclubs, bars, and private cruises have also been included as an integral part of the industry at present.

As an entry-level professional working under this segment, you can be a part of the team handling event management, meeting and convention planning, meeting coordinator, and so on. The earning potential and career scope are pretty good, and you can expect to keep rising higher and higher as you gain experience in the domain.

We, at Avlon Shiksha Niketan, being in the domain of hospitality management education for several years and recognized as a renowned hospitality management college in Kolkata, know what it takes to thrive and flourish in the various segments of the hospitality industry. We prepare our students to foray into these varied sectors of the hospitality industry through extensive skill training and experiential learning. At Avlon, we believe you can excel at any job role that you choose once your foundation of knowledge and expertise are set right. And this is exactly what we do at Avlon. We lay a firm foundation for our pupils to enable them to soar high in the skies of professional success. Our alumni have always been making us proud by finding their place in some of the top-notch companies operating on national and international levels. And, we are sure that our present and future students will keep bringing us similar glories by making their mark in the various segments of the hospitality industry.