AI Chatbots – An Emerging Trend in the Modern World Aviation Industry

Chatbots have emerged as a revolution in the last few years, and almost all service industries have embraced them with open arms. In this article today, let us have a look at how AI chatbots are coming up as a major trend in the aviation industry and benefitting several crucial aspects of its operations.

30-seconds summary:

  • AI chatbots are mainly focused on improving customer experiences
  • Increased competitiveness among airlines has led to greater AI adoption
  • The chatbots reduce operational costs and offer opportunities for revenue growth
  • AI chatbots eliminate the need for hiring call centers

There was a time when the term AI (artificial intelligence) used to invoke mental images of dystopian futures and humanoid robots. However, AI algorithms and chatbots have now turned into indispensable parts of various applications and devices used on a daily basis. For instance, a majority of websites use AI chatbots to communicate with and aid the customers; there are AI chatbots to enhance your experience on the gaming platforms, and more so. With a majority of industries leveraging the power of AI chatbots to make innovations happen and offer better services, can the aviation industry be far behind?

With the reports showing that global AI implementation in the aviation industry is slated to reach $2.2 billion by 2025, chatbots are among the most prominent trend in the industry at present. Keeping that in mind, we, at Avlon Shiksha Niketan, a leading aviation college in Kolkata, have brought forth for you today some crucial details about this emerging trend in the aviation industry and how it is emerging as one of the most promising elements of technology integration in the aviation sector.

The growing popularity of chatbots in the aviation industry

AI chatbots are mainly focused on improving customer experiences, and the airlines are always in a bid to score better on this front. At the end of the day, it’s a highly competitive market, and every airline is trying to ace past its competition. Thus, airlines are developing chatbots for providing prompt answers and support to the common doubts and queries of the passengers.

Conversational chatbots are used to help the airlines save their resources by offering answers to common queries usually related to boarding passes, flight details, reservation information, and arrival/departure timings. Automating the process of answering commonly asked questions through AI chatbots ensures faster resolution of issues and greater customer engagement. Per se, the fact that chatbots save time and offer an effective resolution of issues makes them a viable solution for the aviation industry.

Back in 2018, studies had predicted that almost sixty-eight percent of airlines and forty-two percent of airports would start using chatbots in some way by the end of 2020. However, the pandemic assuredly led to an acceleration in the pace of adoption of the technology.

How have the chatbots benefitted the airline industry?

As we have already outlined the prime reason behind airline companies making a beeline in chatbot adoption, let’s move on to the varied ways in which this technology is aiding the sector.

  • Remarkable improvements in customer service

Chatbots have the capacity to handle customer queries any time of the day and offer real-time details, which is particularly useful in times of emergency. At the same time, AI chatbots are not bound by linguistic or time zone barriers since they are made to work anyway and any time for the valued customers of the airline. When the customers readily get answers to all their queries from a conversational bot, it helps improve customer experience and elevates the brand image of an airline.

  • An effective way to drive customer engagement

AI chatbots can improve customer engagement by offering them the required information, helping them in booking flight tickets, fulfilling customer requests, and enabling them to gather crucial info at one place. And we, at Avon Shiksha Niketan, being one of the best aviation colleges in Kolkata, can vouch for the fact that there is far greater engagement made this way than when the customers have to stand in long waiting lines to find the answers to their queries.

  • The resultant opportunities for revenue growth

One of the best things about AI chatbots is that they are quickly going from customer support facilitators to agile solutions for harnessing upselling prospects. The global aviation industry is already on the next stage of innovation with this trend as transactional capacities, offers, and payment gateways are being added to chatbots to boost the conversion rates and improve the revenues.

Reports suggest that forty-seven percent customers are now open to purchasing services or products from chatbots. It creates an immense prospect for the airline companies to cross-sell, sell, or upsell in-flight services and other related facilities to the customers.

  • Gaining integrated and streamlined data access

AI chatbots are able to collect and offer all the flight data and information on one platform that the customers can access anytime and from anywhere. Additionally, chatbots are able to keep track of all the interactions with the customers and also offer valuable insights to the airline operators regarding customer preferences, common issues, booking history, and so on. Streamlining the opportunity for easy data access helps the end-users and the airlines to make the industry more efficient in operations.

  • Chatbots help in saving time and effort of the airlines

Integration of a conversational, omnichannel chatbot can help the airlines in saving a lot of time and money in dealing with customer queries. With chatbots answering routine queries at all times of the day, the companies are able to deploy their human resources to other valuable activities and problem-solving tasks. It will not just save time and energy but also bring an overall improvement in the process of engagement and customer services.

  • Eliminates the need to outsource customer queries to call centers

Like every other business, outsourcing the queries to call centers was the only option airlines had prior to the AI boom in the industry, but not anymore. AI chatbots working round the clock have turned out to be a more economically viable solution than hiring call centers. After the chatbots are developed and deployed, they continue to automate the processes allotted to them. Now, since there are no call centers involved in the middle, the operational costs are reduced remarkably.

The rise and spread of AI chatbot adoption in the aviation industry is amply evident by now. However, we would also like to draw your attention to the fact that a service-based industry like aviation will always need its efficient team of professionals to successfully complete each day’s work. Thus, human resources and AI not only complement each other but also work the best when in conjunction with one another. And, it is the human resources of the aviation industry that we, Avlon Shiksha Niketan, strive to train to perfection to not only make their careers shine the brightest but also to aid in the continued progression of the industry. So, if you want to be a part of this ever-progressing sector of the economy, we, at Avlon, one of the aviation colleges in Kolkata, are right here to show you the best way ahead.

The Widening Career Scope in Tourism Management

Tourism management is one of the most viable fields for young aspirants. Be it the monetary aspects or the strong career prospects that the domain offers, tourism is one arena that has got a lot of growth potential.

30-seconds summary:

  • Job opportunities in the tourism sector to register a significant rise within 2025
  • Tourism management encompasses an expansive field in terms of job roles and expertise
  • Factors like disposable income, affordable carriers, and ease of online services add to the demand for tourism executives

You must have heard the widely quoted line about traveling that goes, “Jobs fill your pocket, but adventures fill your soul.” Now, how about having a job that fills your pocket pretty well and lets you fill the heart of the adventurers with joy and content? Wouldn’t that fill your soul and drive your creative energy to the optimum? Well, this is exactly what you get with the highly lucrative career of tourism management.

When we speak of tourism management, we refer to a wide field that includes varied outstanding opportunities involving ecotourism, travel desk executives, tour leader and planner, F&B executive, ancillary services, operations executive, and so on. And, at Avlon Shiksha Niketan, a renowned Tourism College in Kolkata, we are here to get you prepared and trained for each of the roles to ensure that you can make the most of the ever-increasing job opportunities in this arena.

So, what are these opportunities that we are referring to? Is the career scope truly that attractive in tourism management? Here are all the answers you’re looking for!

Facts and Figures Indicating the Widening Scope in Tourism Management

In the past few years, tourism has come up as one of the fastest-growing sectors of the economy in the country and beyond. And, we can assure you that this growth of the industry is going to remain uninterrupted in the years to come. As a matter of fact, the past numbers and future predictions say the same thing, as well.

Travel and tourism contribute to 10 percent of the world’s GDP and are directly responsible for generating at least one in ten of global jobs. Moreover, for eight consecutive years, it has outpaced the growth registered by the world economy. Closer home, the tourism industry is expected to create about 46 million job opportunities in India by 2025. In South Asia, the sector contributes about 6.6 percent of this region’s GDP, which amounts to nearly $234 billion.

Another important aspect of consideration when talking of the scope in tourism management is that it encompasses an expansive area of work involving transportation, accommodation, conferences, events, food, and other trade-related activities. So, as a qualified and skilled personnel, you have a plethora of pathways to choose from, each of which can lead you to a glorious career. Add to this a lucrative pay package and bright prospect of growth with an increasing work experience, and you’ll get the complete picture of what it means to be a tourism executive in a private or public organization.

Key Factors Contributing to the Increasing Scope of Tourism Management

There are several elements that are contributing to the ever-rising scope of tourism management. We will briefly discuss each of these factors to give you a clear idea of why the demand for qualified professionals from the best of travel and tourism management colleges in Kolkata and across the nation is going to remain high in this sector.

The increase in disposable incomes:

With considerable growth in the Indian economy, the middle-class section of the society now has a higher disposable income. This higher disposable income is one of the major driving forces of domestic tourism, and thus, there is an increase in the demand for places for weekend trips or weeklong tours. As new tourism spots are coming up on the map with their enhanced facilities, there’s an increasing need for skilled employees.

The emergence of low-cost carriers:

The low-cost carriers in the Asia Pacific region hold over thirty-two percent of the market at present, which was not the situation even five to six years back. The fact of the matter is that traveling has become much more affordable now than ever, and this has led to an increasing number of enthusiastic tourists heading to the top locales every year.

Ease of traveling through online services:

Another factor contributing to the increasing scope of tourism management is the widespread access to online hotel and travel bookings. The travel-bugs can make their entire tour plan within minutes and get the tours and accommodation booked within the next couple of minutes. To add to that, the hotels now offer loyalty programs and other promotional schemes to keep the potential customer interested.

Relaxation of visa regulations:

Indian passport holders can travel to as many as fifty-eight countries without a visa, which includes in-demand locations like Seychelles, Maldives, Mauritius, and Thailand. This is just one example of how relaxed visa regulations have become in modern times. So, there is nothing stopping people from international travel anymore, neither visa regulations nor experience carriers. With the increase in the number of vacationers, the demand for tourism executives has also risen in tandem.

Addressing the Prevalent Concerns Regarding the Pandemic

We cannot deny the impact the ongoing pandemic has had on the tourism industry, but at the same time, we have multiple reasons to be hopeful. We are currently in a situation where the lockdown restrictions on domestic traveling have largely been lifted, and travel-bugs are already resuming their previously canceled plans.

Though international travel is on hold at present, the doors for that is slated to reopen right from the beginning of next year. In the meanwhile, domestic traveling is already noticing a post-lockdown rise in the number of tourists. At Avlon, we firmly believe that the role played by tourism managers is bound to be at the forefront in this scenario. They will be required to juggle the two-fold responsibilities of ensuring the convenience of the tourists while also taking all the measures to ensure their health safety.

To be a part of the proficient workforce in this steadily developing field, you need practical know-how, real-world expertise, and an aptly honed professional skillset. And, these are exactly what we focus on at Avlon Shiksha Niketan to turn you into an accomplished part of the tourism management sector. Get ready to make the most of this widening career scope with Avlon, one of the best travel and tourism management colleges in Kolkata, by your side.

How is Digitalization Changing the Online and Offline Expectations of Guests?

Digitalization has brought in a sea of changes in our life and has raised the comfort level to a significantly high level. But it is this elevated comfort level that has altered the expectations of users, and this applies to the hospitality industry as well. In this article today, we, at Avlon Shiksha Niketan, will shed light on how digital tech innovations have worked towards transforming both online and offline expectations of the guests.

——————————————————————————————————————————-

30-seconds summary:

  • Increased access to customer data driving innovations in the hospitality sector
  • Leveraging data can help in customizing services as per customer expectations
  • A combination of tech innovations and employee proficiency can enhance guest experiences
  • Digital tech to enable both high-touch and low-touch customer services in the sector

——————————————————————————————————————————-

Technological evolution has become the name of the game since the past decade, with digital advancements affecting every aspect of our lives. Right from easing out our household chores to changing the way we do business, digitalization has brought in a complete transformation in our way of living. And, though there’s no denying the fact that this is an exciting feat, we also need to remember that such continuous tech innovations come with their own set of pros and cons.

In terms of doing business in this digital era, the modern opportunities have also led to a considerable change in consumer demands. With businesses getting to connect with consumers in a more effective and genuine manner, the consumers are also expecting more from the businesses. And, the change is the most noticeable in the hospitality sector.

We have to remember that hospitality is an industry that is based on the provision of offering curated and high-end provisions to the guests. So, even though digitalization has reduced the workload on the staff, it has also led to newer guest touch-points and increased expectations. In fact, this is an era where 67% of consumers claim to have raised their standards of expectation, but 51% of consumers feel that the companies fail to meet those expectations.

So, how is digitalization changing the online and offline expectations of guests? What can the hospitality industry do in response to these changes? Here’s what we, at Avlon Shiksha Niketan, recognized as the Best College for Hotel Management in Kolkata, have to say in the matter!

Bringing personalized engagement in online interactions

With increased reliance on the online platforms to effectively optimize business processes, there is a possibility of customer interactions becoming impersonal and detached. However, this is exactly what hospitality businesses should strive to prevent. After all, streamlining processes through technology shouldn’t amount to sacrificing genuine customer care.

The guests might be using their mobiles to book the rooms or the tables, but they still place a premium on personalized interaction and engagement. They still seek instant gratification of their demands and expect to have a memorable experience at your establishment. And, there’s no reason to think that online interactions cannot create humanized experiences. In fact, using digital platforms should ensure better responsiveness from businesses.

At the end of the day, it is about combining advanced technology with great staff to deliver an exceptional and super-responsive guest service. So, whenever a hospitality business considers the introduction of new tech to its processes, it has to ask some critical questions to itself. Do you think the new tech entrant will help your employees to curate a better guest experience? Does it add to your existing capabilities of connecting with your guests in a personalized way?

The big responsibility of effectively handling big data

There is hardly anyone in the current business world who hasn’t heard of big data and its amazing capabilities. But, the most important thing to realize here is that effective management of big data is also a major responsibility.

Studies show that 57 percent of consumers don’t mind sharing their personal information to receive personalized discounts and offers. The increase in digital access for the guests and the businesses has established a stronger connection between the two, where the consumers expect to be heard, and their demands met. And an increase in access to consumer data also means more touch-points for the hoteliers. They get the opportunity to change their operational models, create better apps, and train their staff to deliver a highly personalized experience for each guest. However, besides the opportunities, their responsibility now extends to ensuring that the data is kept secure and protected, which also forms a significant aspect of employee training.

Delivering a personalized experience both online and offline through greater access to guest data has become a crucial aspect in streamlining the customer’s journey and curating an unforgettable experience.

Making the most out of the hybrid service demands

It’s important to realize that guests come with their unique set of expectations. When one group prefers a traditional, high-touch experience, the other might be more comfortable with a self-service, low-touch experience. This offers an opportunity for hotels to modify their guest service processes to accommodate the respective needs and interaction preferences of each guest.

So, for the guests who are more into self-service experiences, there has to be a greater emphasis on delivering fast and mobile services. On the other hand, the ones craving a high-touch experience receive instant attention from the staff. This is a win-win situation in all regards because the guests get the kind of services that they look for, and the staff can dedicate their energy to where it’s needed the most.

The hospitality sector understands the value of manpower as its most important resource, and the hybrid service structure enables the best use of that resource.

Avlon Shiksha Niketan preparing future professionals to meet industry demands

At Avlon Shiksha Niketan, we believe that this is an exciting era for the hospitality sector; thanks to the widespread attention being given to digitalization. Businesses within the country and beyond have become more open to tech innovations in bringing major changes in guest experiences. However, with the guest service models witnessing such a complete digital makeover, the industry is in dire need of professionals who can keep up with the demands of the times. And, this is exactly where we, at Avlon, come into the picture as a leading hospitality management college in Kolkata, known for grooming and preparing the future professionals for the ever-advancing hospitality industry. A progressive and innovative approach to learning, which is the key element of education impartation at Avlon, resonates across all our educational institutions, including Cooch Behar College, Alipurduar Mahila Maha Vidyalaya, Prasannadeb Women’s College, Sarojini Naidu College for Women, and Siliguri College.

Our aim, at Avlon, has always been to ensure that we train our students for the real-world aspects of the industry they will be joining soon, and that involves arming them with practical knowledge about the technological revolution sweeping the sector. Through their coursework and hands-on projects, the students get to sharpen their skills and enhance their know-how in all the facets of offline and online guest services. This enables them to put their best foot forward when they finally step into the professional realm.

Being the only institute for the Aviation, Tourism, and Hospitality Management category in India, we, at Avlon, are here to instill the highest level of innovation, exceptionality, and commitment in our budding professionals that makes them stand out in the crowd.