New Realities the Airline Industry Got to Work With on its Path to Recovery

We all know how badly the COVID-19 pandemic took the world in its grasp. And one of the industries that got the worst impacted is the airline industry. The industry is, however, now on its path to recovery and reformation, and as such, a lot of new changes are being speculated to find their place in the airline industry of the post-pandemic world.

30-second summary:

  • Leisure trips will recover faster than corporate travels in the post-pandemic world.
  • Airlines will revisit flight economies for long-haul flights by eliminating point-to-point nonstop and connect pricing.
  • Cargo became the lifeline for the aviation industry because of the pandemic.
  • Carriers would look into short to medium term opportunities to increase their cargo services in an agile way.
  • Airlines to invest more in digitalization and IT in order to streamline and automate their operations.

For an industry that grew at a compound annual growth rate of 12.91 percent between financial years 2016 and 2020, the pandemic came as a completely unexpected shock. However, the airline industry has always been a resilient one in terms of responding to and making a comeback from a crisis. Thus, the industry is already on its way to plan its path to recovery in the face of the new normal.

Now, when we speak of the long-term effects of the pandemic, some of these are obvious, and others are more profound. For instance, the fact that safety and hygiene standards will be more stringent is obvious, but the changes in consumer behavior are going to be pretty profound.

So, with all that in mind, we, at Avlon Shiksha Niketan, positioned among the best aviation colleges in Kolkata, have brought for you today a closer look at the new realities the airline industry is being expected to work within the post-pandemic times.

More leisure trips than business trips during the recovery

Business travel will take some time to recover, and even then, estimates suggest that it will only recover to around 80 percent of pre-pandemic levels by 2024. Remote work arrangements will continue in some form, making people take fewer business trips. Just as all previous crises, such as the global financial crisis and 9/11, have shown us, leisure trips always outpace the recovery of corporate travels. This is noteworthy because most of the profits earned on long-distance flights are usually generated by the group of high-yielding passengers who travel for business.

Furthermore, we can expect to see airlines revisiting flight economies for long-haul flights. The difference between point-to-point nonstop flight pricing and connect pricing might be narrowed during this time.

An increase in air freight supply due to the pandemic

Cargo became the lifeline for the aviation industry because of the pandemic. Before COVID-19 hit us, cargos made up around 12 percent of the total revenue of the sector, and that tripled last year.

Moreover, the airlines that achieved good profits in the third quarter of 2020 unequivocally claimed that cargo revenue accounted for 49 percent of their total revenues on average. The main reason behind this is the fact that e-commerce sales soared due to the pandemic.

Now, cargo supply will increase for at least a couple of years, though not to pre COVID-19 levels. This means that the airlines will focus on responding to the low supply and high demand for air freight in the years to come. Carriers would look into short to medium term opportunities to increase their cargo services. Also, airlines will have to grow cargo in an agile way that allows for quick adjustments as per demands.

Aircraft markets might be oversupplied for some time

Aircrafts happen to be a major expense for an airline, which makes up about ten to fifteen percent of the cost base of a carrier.

In the years before the pandemic, aircraft OEMs (Original Equipment Manufacturers) had ramped up production in the hope of continued growth. And this has turned out to be an issue in the face of the pandemic and will continue to be something to consider in the path to recovery.

If finances allow, carriers can start acting counter-cyclically. They would be trying to lock in orders for new aircraft or confirm operating leases at present when demand is low. With lease rates and OEM prices fluctuating with demand and supply levels, inking deals during this time would let carriers get a major cost advantage in the years to come.

Disparity of performance for the lack of innovation

Some airlines are likely to respond to the pandemic by restructuring for greater efficiency, while others might not be able to showcase such agility. Airlines that do not proactively transform under risk failing will look forward to setting up the business for long-term structural value creation.

Before the pandemic, several airlines boasted an ROIC (Return on Invested Capital) well over the industry average. For such airlines, the stronger pre-COVID position has helped to navigate the crisis better, without resorting to loans and subsidies. It also helped them in restructuring to come up with a greater competitive cost base. But the other group of carriers renegotiated midlife leases, shed extra debt, and emerged leaner in the face of the pandemic. And it is these carriers that are more likely to come up as fierce competitors in the near future.

Regardless of the route chosen by the airlines, becoming better after the pandemic will need investment. The industry experts recommend airlines to invest more in digitalization and IT in order to streamline and automate their operations. Carriers also need to invest in customer experience to ensure absolute efficiency at each stage, from support services to check-in and boarding.

Needless to say, the airline industry on its path to recovery will have to look for fresh new talents that come with the technical know-how, practical knowledge, and the skills to contribute to the company’s progress. And this is exactly what we, at Avlon Shiksha Niketan, a well-known aviation college in Kolkata, are here to prepare you for!

At Avlon, we make sure that the young professionals we groom and train for the airline sector possess all the qualities and more that the airline industry seeks for. Under the dedicated supervision of our experienced mentors and our advanced curriculum, you will be nothing short of an asset to the industry. So, if you are waiting to make your career dreams soar high and above, join Avlon Shiksha Niketan, the Best Aviation College in Kolkata, and attain the wings to rise and shine.

The Earning Potential in the Domain of Aviation Management

cargo plane loading for logistic and transport business

The aviation industry is undoubtedly one of the best paying industries in the current times.  Even the entry-level pay packages are much higher than several other career domains. So today, let us have a look at the earning potential that the domain of aviation management has to offer, along with a few other crucial facts about this field.

30-seconds summary

  • Aviation management is a multifaceted role with varied responsibilities
  • Increasing demand in the aviation sector of the nation leading to high earning potential
  • Pay packages are good for both freshers and experienced professionals
  • The nature of the degree and the training taken also dictates the earning potential
  • The salary varies from one job role to the other, though it continues to be significantly high overall

The fact that the aviation industry is multifaceted is best manifested through the domain of aviation management. That’s because the umbrella of aviation management includes a vast number of fields such as airline management, airport management, the management of an aircraft manufacturing business, air cargo management, and a lot more.

Regardless of the type of job role you play as a part of the aviation management team, there is no denying that a lot of crucial responsibilities come along with it. As such, you will not only be supervising routine operations, but also manage everything from higher to the lower level at the airlines, airport, and the aviation sector.

No wonder when a job has such multivariate roles and responsibilities, it is bound to come with an impressive earning potential, and aviation managers are handsomely rewarded for their service at every stage of their career. With that being said, we, at Avlon Shiksha Niketan, recognized among the topmost aviation colleges in Kolkata, are taking a closer look today at the earning potential in the domain of aviation management, along with a few other related facts about this field.

The comprehensive salary prospects in aviation management

One of the best things about aviation management is that the salary prospects are lucrative throughout the career of an individual. Of course, like all other fields, salaries are based on the experience of the candidate in the industry and the position to which they are applying. However, it continues to be one of the highest paying arenas in the field of aviation, with individuals starting their careers earning well and experienced professionals earning even better.

If you are starting your career in this field, you can expect your salary packages to vary from INR 3.5 lakh to INR 5 lakh. The average pay scale that the management graduates with relevant education in aviation management get is around INR 4,50,000 to INR 6,50,000 per annum based on the proficiency and performance of an individual. An experienced professional who comes with about eight to ten years of experience can expect the salary to reach around INR 15 to INR 25 lakh per annum.

It is important to mention in this regard that this is a comprehensive scenario of the earning potential that we showed you. The salary of the management professionals varies greatly depending on your job role, as well.

Job-wise earning potential in the field of aviation management

As we mentioned earlier, aviation management is the one that consists of various job roles. So, the nature of the degree and training you have also dictates the kind of earning potential you can have in this field. Let’s take a closer look at that to explain the scenario to you.

  • Training in Airport Management

Under this job role, your focus will be on different management areas such as financial management, accounting, safety management, human resource management, and even marketing to some extent. After the completion of the course, the candidates can be expected to get offer letters from top domestic and international airports as airport manager, administrator, staff manager, and safety officer. In this case, the average starting salary ranges from 3 to 4 lakhs per annum.

  • Cabin Crew and Ground Staff Training

The training focuses on honing the skills of the candidates in the roles of air hostesses and stewards on flights. You’ll be taught about the first aid and safety procedures, communication skills, customer services, in-flight conduct, beverage and food production, and serving to aid you to come to the aid of the passengers who are on board the flight. After completing your course, you can take various roles such as that of a front-end office operator, steward, ground staff, and air hostess, and as a fresher in this arena, you will have a salary of around 4 to 6 lakhs per annum.

  • Training in Aviation Hospitality

Hospitality has always been one of the prime elements in the aviation industry, and thus, the demand is high for trained professionals in this section of the job. Once you have mastered the skills of communication, computer and IT, food and beverage production and serving, and general management, you can be expected to fetch a salary of 4 to 6 lakhs per annum.

What keeps the earning potential so high in aviation management?

Reports suggest that India is all set to overtake the United Kingdom to become the third-largest air passenger market by the year 2025. Furthermore, the aviation market is slated to cater to 478 million passengers by the year 2036.

In addition to that, there are government schemes like NABH Nirman and UDAN (Ude Desh ka Aam Nagrik) that aim to connect airports and helipads across the nation. The schemes are expected to expand the airport capacity of the country by over five times. With such an increasing demand in the aviation sector of the nation, aviation management being an unavoidable role in the sector is bound to fetch you a good pay package.

If you want to have a glorious career in the field of aviation management that also pays handsomely, you need the right kind of training to hone your skills to perfection. And this is where Avlon Shiksha Niketan comes into the picture as one of the leading aviation colleges in Kolkata. The program has been designed to impart the students with highly industry-centric, real-world based training and know-how. Besides, the strong industry connect provided by us and the guidance and mentorship offered under by the top industry experts roped in by us further help to provide the students with a robust understanding of the industry. Hence, if you wish to make your aviation career reach the heights you have always dreamt of, register for the aviation management program at Avlon Shiksha Niketan.

The Emerging New Opportunities in the Tourism Industry

The COVID pandemic has changed the very ways of operation of the tourism industry. While new benchmarks are being set to carry on this industry, new opportunities are also emerging out of these alterations. Let us take a close look into how the pandemic has introduced new trends to the tourism business and what opportunities lay ahead of the domain to climb its ladder of success once more.

30-Second Summary

  • An insight into the current scenario of the tourism industry and the scope that lay ahead
  • New emerging trends leading the industry to more opportunities for growth and flourishing
  • Opportunity for the students willing to pursue courses related to tourism

The travel and tourism industry has always been one of the leading industries of any economy. A significant part of every nation’s GDP comes from this industry. Hence, pursuing a career in travel and tourism would always be an intelligent choice. Even though recent times have been a little harsh on this sector, with the vaccines available and preventive measures being followed, the tourism domain is all ready to welcome people from across the corners of the world.

There’s no denying that despite the challenges faced due to the COVID pandemic, the future of the tourism industry appears promising and full of opportunities. At Avlon Shiksha Niketan, a renowned tourism management institute in Kolkata, we believe that humans have the ability to turn every adversity into an opportunity. And with the emerging new trends, fresh opportunities have already started rejuvenating the domain. On that note, here is a list of trends set by the pandemic, which are actually widening the scopes of growth for the travel and tourism industry.

New Trends Taking Over the Industry of Tourism

The number of travelers worldwide indeed presents an unusual picture of the tourism industry at present. However, there remain a lot of scopes for bringing about improvements as well. As new trends are emerging, following the freshly imposed restrictions and protocols, the tourism industry is also sensing new opportunities to be unfolded. Here are some trends that are offering new hope to this evergreen industry.

  • With remote working being the new trend, people are leaning towards leisure more than before

When restrictions become the rule, the intent to break through becomes spontaneous. With more people living a confined life, abiding by the remote working rules, the requirement of refreshments and leisure times are becoming more intense. People who earlier had little intentions to go for holidays are now planning long trips to shed off their shambles imposed by the pandemic. While remote working is surely a new trend, it is also opening new horizons for the tourism industry by turning every individual into a travel enthusiast.

  • A shift from international to local travels has brought in opportunities for local areas

Traveling to other countries with so many COVID restrictions listed can be more hassle than fun. Also, international trips today come with the risk of being held up in one place far from home in case of a lockdown. Therefore, people are looking for short breaks and nearby destinations.

Therefore, the local travel business is sure to surge in the coming months, which indeed is a silver lining for the industry. Local tourism always boosts local employment and economies. Besides, while plenty of cross-country flights remain suspended, interstate flights are being a competent resort for running the business feasibly.

  • Emphasis on contactless payments enabling faster services

Gone are the days when you could find people falling out about the payments and consuming hours to clear off the disputes, delaying the entire process of ticketing, check-in, and more. COVID has made contactless payment a staple for all of us.

This, in turn, has made the financial transactions more transparent, fast, and accurate. Be it GPay or any other, people can now pay the dues or buy tickets without entering into any arguments or misappropriations. This trend has opened fresh opportunities for the tourism industry as a whole. The hotels can now receive payments in a contactless manner facilitating a faster and transparent service.

  • VR tourism opening up many untamed opportunities to be explored

There is no denying that nothing can replace the experience of visiting a place physically.  However, with so many restrictions posed on traveling and the looming threats of contraction lingering around every corner, plenty of people are opting for virtual reality tours. This emerging trend of VR tours can be a part of the tourism industry to a significant extent in the near future.

With VR tourism making its place in the industry, people are loving to get transported to a world of fantasy and beauty sitting at the cozy corner of their home, without bothering about infections, hassle, or transport issues. VR tourism is, in fact, an entirely new horizon for the tourism industry to be ventured and has got immense potential to be explored.

  • Solo travel gaining a lot of attention from the tourists fraternity

Vacations generally mean traveling with family and kids. But the pandemic has altered the way people thought of traveling altogether. Now, more people are opting for solo travels as it involves less risk for families. No one wants their near and dear ones to be impacted by the diabolic virus. Hence, plenty of people are choosing solo trips over family vacations. This will surely offer the tourism industry a separate vertical to indulge in.

New Trends & Opportunities have Further Raised the Career Scope in Tourism Industry

With the new trends making their place in the tourism industry, a lot of new opportunities have cropped up for those willing to make a career in the niche. The future is likely to have a higher demand for professionally trained tourism experts. Hence, pursuing relevant courses in travel and tourism from a reputed institute would be an added advantage at present. Tourism graduates are more likely to find jobs within their states, with local traveling gaining more importance owing to the pandemic. Besides, trained tourism professionals can also indulge in entrepreneurial endeavors as demand for backpacking traveler’s huts and solo traveler’s huts will go higher in the future. There’s no denying that knowledge of the hospitality industry will always keep you ahead in the run.

At Avlon Shiksha Niketan, an esteemed tourism management institute in Kolkata, we believe that every change comes with new opportunities, and for the tourism industry, the recent trends will prove to be a game-changer. As the pioneers in aviation, travel, and tourism management education, we, at Avlon, have taken it up as our responsibility to make sure that our students get professional grooming to cope well with the industry’s advancing standards. With our industry-centric curriculum and hands-on training sessions, we are leaving no stones unturned in ensuring that our students grow capable enough of extracting the best out of any opportunity, odd or even.

Top Trends Impacting the Strategy Formulation across the Aviation Sector

The pandemic has largely altered the functioning of almost every industry vertical, and the aviation industry is no exception to it. Let us see how the situation has given rise to various new trends in the arena of aviation and how these trends are impacting the strategy formulation across the sector.

30-second summary:

  • Creating brand equity through greater attention to social media platforms
  • Effective planning and implementation to merge the offline and online channels to offer a solution to customer complaints
  • Stopping revenue leakage through the total revenue integrity route and tapping into the alternate streams of revenue generation
  • New directives and regulations on standardization to dominate the business environment in the future

For the leadership teams in the aviation sector, the challenges extend beyond responding to the current operational environment of the industry. In fact, it is about strategizing as much for the present as it is for the years to come.

As such, the trajectory of the trends of strategy formulation that dominate the sector is almost like that of the aircrafts. Per se, when one trend takes off for the high skies, the other starts to hit the ground at the same time. And between this ebb and flow of the strategic trends lies the story of the booming aviation sector, which is replete with major milestones, successes, and factors that keep fueling the growth.

It is a sector that has bounced back through the pandemic and crossed several hurdles along the way to still come up as one of the top revenue earners of the nation. On that note, we, at Avlon Shiksha Niketan, one of the leading aviation colleges in Kolkata, will take a closer look today at the top trends impacting the strategy formulation across the aviation sector.

Building social pace for creating greater brand equity

Several leading airlines across the world have taken off on the social flight, while others are still indulging in newer ways to engage with passengers to ensure lasting relationships with them. Though it means going out of the comfort zone and establishing real-time engagement with the customers, airlines are aiming to achieve this feat in a bid to improve brand equity and receive a mind share of the passengers.

Though some airlines have already taken the lead in social media engagement and management, others are still testing the waters. With social media taking priority in the overall customer relationship management scene, airlines are aiming to build robust and large resource pools that are able to respond to customer queries, posts, complaints, and tweets 24*7.

According to studies, the volume of social media communication for some of the leading airlines of the world ranges between 60,000 – 1,000,000 Facebook fans and 15,000 – 200,000 tweets. However, these numbers are expected to register a significant increase in the near future. Since competent social media management is at the forefront of strategy formulation at present, many aviation businesses are partnering with providers who can offer them a readymade talent pool of social media gurus and technology platforms to enhance brand equity on social platforms.

Maneuvering both the offline and online world of customers

The internet today is a powerful revenue generator for the airlines, as indicated by market research data. We live in an era where more than seventy-five percent of air tickets are purchased online. Automation of business processes like web check-in has considerably enhanced the convenience associated with air travel. Add to that the rising popularity of smartphones, which is bound to play a crucial role in revenue generation and relationship management now and in the times to come. 

Regardless of how strong the online channels get, the airline customer service contact center or the offline channel will continue being the crucial touch-point between the airlines and their customers because of the need for the ‘personal touch’ it brings. Many times, when it comes to challenges and complaints, customers would still rather speak to an actual customer service agent than talk to a bot.

In fact, there are instances where the customers drop-off from making an online purchase of travel packages or air tickets due to technical errors, slow page speed, or any billing glitches. An effective strategy to merge the offline and online channels can offer a solution to this issue. The airlines can consider the placement of a click-to-call option on the website of the airline or a travel agencies’ site. Thus, even when the online channel fails, the offline channel can take it smoothly from there to offer effective solutions to customer problems or queries.

Changing the course in terms of revenue generation

Consistently increasing fuel prices and rising competition are the realities that are negatively impacting the revenue-generating potential of the aviation sector at present. Thus, airline businesses are looking for new and improved ways of altering the course of revenue generation. A few of these strategies involve stopping revenue leakage through the total revenue integrity route or tapping into the alternate streams of revenue generation, such as selling ancillary services and products across value chains.

Going by the ancillary route has turned out to be a crucial revenue generator for the airline companies nowadays. Some of the services that have been coming up as top favorites in this aspect are booking preferred seats, Wi-Fi connectivity, and paying for the checked baggage.

We, at Avlon Shiksha Niketan, have seen that revenue leakage at different business levels is also a major concern for most airlines. Per se, airlines are actively seeking to mitigate this challenge by adopting total revenue integrity programs. These programs focus on multiple processes, such as departure control, e-ticketing, and customer relationship management.

Greater focus on the standardization and regulatory route

Directives and regulations on standardization will keep on dominating the business environment now and in the future. Though most of these regulations at present pertain to the health and safety regulations, other factors like accounting and finance, consumer and environmental rights also have a significant role to play. For instance, the airlines across the nation stand a chance to get penalized if they fail to follow the COVID norms.

Though regulations increase passenger safety and improve business sustainability, compliance adds to the cost of operations. However, it is one of the major strategies of the sector to bear the cost on their own instead of transferring the burden to the customers.

As a future professional in the aviation industry, you will be a part of formulating and upholding these strategic decisions of the businesses. And to play a critical role in this regard, you need your skills and abilities honed to perfection in terms of decision-making, real-world knowledge, and industry insight. This is where Avlon Shiksha Niketan comes into the picture as one of the premier aviation colleges in Kolkata, training and prepping up ambitious minds to make their mark in the aviation industry. So, come and join us at Avlon and grow into an accomplished expert leading all these trends and more in the future.

The Core Managerial Challenges in the Niche of Tourism Management & the Key Ways to Overcome Them

Tourism management has its own share of challenges, which the Coronavirus pandemic has further elevated. Let us have a look at some of the core challenges and issues that tourism management professionals are currently facing and the key ways they can take to overcome these challenges effectively.

30-seconds summary:

  • Building and maintaining a credible online presence is not only the need of the hour but is also one of the biggest challenges amid the growing competition in the industry
  • The need is to maintain a balance between the global and local suppliers to prevent supply chain disruptions
  • The significance of market studies in keeping up with customer expectations is undeniable
  • Mitigating the challenges of the global pandemic through introducing a host of new health and security measures

In the past couple of years, the tourism industry has come up as one of the chief drivers of growth among the service sector in the country. In the last financial year, thirty-nine million jobs were created in this sector, and the number is expected to rise by two percent per annum to lead to more than fifty-two million jobs by 2028. Furthermore, during this period, both the rate of foreign tourist arrival and the presence of hotel chains in India are going to rise in tandem.

Thus, there is no denying that the industry is broadening its horizon at a rapid pace, with more key players and greater opportunities coming to the forefront. And, in such an ever-growing sector with rising competition, challenges are bound to come up on a day-to-day basis. As such, mitigating those challenges and moving past them is what makes a tourism manager truly stand out in his/her field.

With that being said, we, at Avlon Shiksha Niketan, a renowned tourism management institute in Kolkata, will take a closer look in this article today at the major managerial challenges in the niche of tourism management and the most effective ways to overcome them.

Building and maintaining a credible online presence

We live in the day and age where an average tourist would spend hours online researching about the place, the hotels, the restaurants, and more before booking anything. In fact, eighty percent of travelers take over four weeks to complete their research and actually book something. In such a scenario, if the tourism management fails to offer adequate attention to their online presence, the losses would run too high to count.

As such, many management teams are going for approaches where they partner with famous cab aggregators to combine their powerful web presence with successful mobile apps. Additionally, there is increased attention being paid to organic SEO, content marketing, and responsive apps and websites.

The disruption of the supply chains across the industry

The tourism industry heavily relies on the diverse network of global supply chains, many of which have been deeply imfpacted by the pandemic. As a matter of fact, seventy-five percent of the companies have claimed that their supply chains have been disrupted. Furthermore, some of the supply chains that have remained relatively the same until now are likely to experience issues in the future.

As a way to address this issue, the management has to create contingency plans for maintaining a high level of service. Per se, one of the viable options is hiring suppliers from other countries and opting for alternative delivery companies and local replacements. Thus, tourism management professionals have to understand the necessity to maintain a balance between the global and local suppliers.

Keeping up with the changes in guest expectations

Keeping up with the demands of the modern-day tech-savvy and worldly-wise guests is certainly one of the major challenges faced by the tourism industry. With a majority of the establishments bringing in sophisticated tech involving AI and VR, along with increasing the expenditure on smart gadgets and rooms, a company that is yet to invest in these aspects is certainly going to lag behind. Thus, the startups that are newly setting foot in the industry have to learn too much too soon, and thus, raise more capital in order to meet the demands of their target audience.

Of course, the businesses that have newly started making their presence felt in the industry need their tourism management professionals to come up with other avenues to entice the customers. As such, the management can decide on reward systems, discounts and offers, and a better marketing budget in order to fulfill customer expectations within the company’s allotted resources.

Maintenance of their own service standards

We, at Avlon Shiksha Niketan, have noticed that the common perception about the scenario of increased competition is about addressing the need to be better than the competitors in the market. However, it is equally challenging for businesses to maintain and improve their own service standards in the current scenario, where everyone is targeting the same group of millennial travelers.

So, the key to solving this particular challenge starts with carrying out a thorough market study focusing on the specific demands of customers from the business. As such, it is not only about ensuring the presence of advanced facilities, but also about having a structured training schedule for all the employees. Moreover, even the tourism management teams have to keep themselves updated about the latest trends in the market and have them followed accordingly.

A host of challenges brought in by the global pandemic

The fact remains that the global pandemic has compounded the challenges that were already being faced by the tourism managers. For instance, the pace of digitalization had to be accelerated, the facilities for contactless travel had to be established, and the employees were trained and prepared again, and so on. To top it off, the message that all these additional steps are carrying had to convincingly reach the customers to make them rely on the business more.

There is no denying that the pandemic has changed the tourism industry in unforeseen ways. The high-mileage travelers are changing their bucket lists and focusing more on the options that are safer and closer home. Thus, it offers the right opportunity for the tourism management professionals to focus more on the traveling ‘experience’ offered by their companies, along with ensuring a greater attention to maintaining the general safety protocols.

When it comes to facing the multitude of core managerial challenges in the tourism industry, the young professionals need to be trained and prepped to the optimum, whereby they become the solutions that the sector needs. And this is where Avlon Shiksha Niketan comes into the picture as one of the premier tourism management institutes in Kolkata, successfully honing and grooming the aspirants for past many years to enable them to make their mark in the niche of tourism and travel management. With our holistic and real-world based approaches, we, at Avlon Shiksha Niketan, have always made sure that all our students are prepped up well to turn challenges into accomplishments in their illustrious careers

AI Chatbots – An Emerging Trend in the Modern World Aviation Industry

Chatbots have emerged as a revolution in the last few years, and almost all service industries have embraced them with open arms. In this article today, let us have a look at how AI chatbots are coming up as a major trend in the aviation industry and benefitting several crucial aspects of its operations.

30-seconds summary:

  • AI chatbots are mainly focused on improving customer experiences
  • Increased competitiveness among airlines has led to greater AI adoption
  • The chatbots reduce operational costs and offer opportunities for revenue growth
  • AI chatbots eliminate the need for hiring call centers

There was a time when the term AI (artificial intelligence) used to invoke mental images of dystopian futures and humanoid robots. However, AI algorithms and chatbots have now turned into indispensable parts of various applications and devices used on a daily basis. For instance, a majority of websites use AI chatbots to communicate with and aid the customers; there are AI chatbots to enhance your experience on the gaming platforms, and more so. With a majority of industries leveraging the power of AI chatbots to make innovations happen and offer better services, can the aviation industry be far behind?

With the reports showing that global AI implementation in the aviation industry is slated to reach $2.2 billion by 2025, chatbots are among the most prominent trend in the industry at present. Keeping that in mind, we, at Avlon Shiksha Niketan, a leading aviation college in Kolkata, have brought forth for you today some crucial details about this emerging trend in the aviation industry and how it is emerging as one of the most promising elements of technology integration in the aviation sector.

The growing popularity of chatbots in the aviation industry

AI chatbots are mainly focused on improving customer experiences, and the airlines are always in a bid to score better on this front. At the end of the day, it’s a highly competitive market, and every airline is trying to ace past its competition. Thus, airlines are developing chatbots for providing prompt answers and support to the common doubts and queries of the passengers.

Conversational chatbots are used to help the airlines save their resources by offering answers to common queries usually related to boarding passes, flight details, reservation information, and arrival/departure timings. Automating the process of answering commonly asked questions through AI chatbots ensures faster resolution of issues and greater customer engagement. Per se, the fact that chatbots save time and offer an effective resolution of issues makes them a viable solution for the aviation industry.

Back in 2018, studies had predicted that almost sixty-eight percent of airlines and forty-two percent of airports would start using chatbots in some way by the end of 2020. However, the pandemic assuredly led to an acceleration in the pace of adoption of the technology.

How have the chatbots benefitted the airline industry?

As we have already outlined the prime reason behind airline companies making a beeline in chatbot adoption, let’s move on to the varied ways in which this technology is aiding the sector.

  • Remarkable improvements in customer service

Chatbots have the capacity to handle customer queries any time of the day and offer real-time details, which is particularly useful in times of emergency. At the same time, AI chatbots are not bound by linguistic or time zone barriers since they are made to work anyway and any time for the valued customers of the airline. When the customers readily get answers to all their queries from a conversational bot, it helps improve customer experience and elevates the brand image of an airline.

  • An effective way to drive customer engagement

AI chatbots can improve customer engagement by offering them the required information, helping them in booking flight tickets, fulfilling customer requests, and enabling them to gather crucial info at one place. And we, at Avon Shiksha Niketan, being one of the best aviation colleges in Kolkata, can vouch for the fact that there is far greater engagement made this way than when the customers have to stand in long waiting lines to find the answers to their queries.

  • The resultant opportunities for revenue growth

One of the best things about AI chatbots is that they are quickly going from customer support facilitators to agile solutions for harnessing upselling prospects. The global aviation industry is already on the next stage of innovation with this trend as transactional capacities, offers, and payment gateways are being added to chatbots to boost the conversion rates and improve the revenues.

Reports suggest that forty-seven percent customers are now open to purchasing services or products from chatbots. It creates an immense prospect for the airline companies to cross-sell, sell, or upsell in-flight services and other related facilities to the customers.

  • Gaining integrated and streamlined data access

AI chatbots are able to collect and offer all the flight data and information on one platform that the customers can access anytime and from anywhere. Additionally, chatbots are able to keep track of all the interactions with the customers and also offer valuable insights to the airline operators regarding customer preferences, common issues, booking history, and so on. Streamlining the opportunity for easy data access helps the end-users and the airlines to make the industry more efficient in operations.

  • Chatbots help in saving time and effort of the airlines

Integration of a conversational, omnichannel chatbot can help the airlines in saving a lot of time and money in dealing with customer queries. With chatbots answering routine queries at all times of the day, the companies are able to deploy their human resources to other valuable activities and problem-solving tasks. It will not just save time and energy but also bring an overall improvement in the process of engagement and customer services.

  • Eliminates the need to outsource customer queries to call centers

Like every other business, outsourcing the queries to call centers was the only option airlines had prior to the AI boom in the industry, but not anymore. AI chatbots working round the clock have turned out to be a more economically viable solution than hiring call centers. After the chatbots are developed and deployed, they continue to automate the processes allotted to them. Now, since there are no call centers involved in the middle, the operational costs are reduced remarkably.

The rise and spread of AI chatbot adoption in the aviation industry is amply evident by now. However, we would also like to draw your attention to the fact that a service-based industry like aviation will always need its efficient team of professionals to successfully complete each day’s work. Thus, human resources and AI not only complement each other but also work the best when in conjunction with one another. And, it is the human resources of the aviation industry that we, Avlon Shiksha Niketan, strive to train to perfection to not only make their careers shine the brightest but also to aid in the continued progression of the industry. So, if you want to be a part of this ever-progressing sector of the economy, we, at Avlon, one of the aviation colleges in Kolkata, are right here to show you the best way ahead.

Significance of Sustainability in the Tourism & Hospitality Industry

Sustainable practices have been lately gaining a lot of attention from almost all industry verticals, and the hospitality sector is no exception to it. In this article today, let us have a look at the importance of sustainability in the hospitality sector and a few viable measures that are have been adopted by the industry in this regard.

30-seconds summary:

  • Sustainable management practices turn out to be more cost-effective in the long run
  • Sustainability is a crucial factor in the choices made by modern travelers, especially the millennials
  • Millennials want to work for businesses that adopt sustainable practices
  • The brand image created by adopting green practices helps in bringing greater profits

The hospitality sector historically has had an undeniable environmental impact through its water and energy consumption, use of durable and consumable goods, and hazardous and solid waste creation. In fact, the sector is responsible for about 8% of the global greenhouse gas emissions, which makes hotels the second-largest polluters. The environmental impact of the sector is so pronounced that the Paris Climate accord has explicitly addressed the hotels to bring down their carbon emissions by 66% by 2030.

In such a scenario, adopting sustainable practices becomes a necessity rather than an option for the hospitality industry. And, we, at Avlon Shiksha Niketan, a renowned tourism management institute in Kolkata, are saying this not only from the viewpoint of environmental concerns but also from the customers’ perspective. Indeed, adopting sustainable practices can offer multifold benefits of customer satisfaction, environmental wellbeing, and profit acquisition. Let us explain this in detail by outlining the significance of sustainability in the hospitality industry.

Busting the myth of green operations being more expensive

There is a widely believed myth that green operations are invariably more expensive, and the guests don’t really care much about it. Let’s start with unraveling the truth about the first part of that sentence, shall we?

As per reports, recent advancements in technology related to renewable sources of energy, such as wind or solar energy, have considerably reduced the long-term costs incurred by the hospitality businesses. Of course, we are not denying that the initial cost of setting up such alternative energy sources is a bit on the steeper side, but it’s also true that these setups pretty much pay for themselves in the long run.

Moreover, when the businesses decide to go green, the encouragement comes from multiple quarters. The government offers several financial grants, tax write-offs, and expedited permitting for sustainable practices, and even insurance companies provide premium discounts.

That’s not all! An important aspect of sustainability in the hospitality industry is the employee training program to help them embrace green practices. It ensures improved performance and efficiency from the employees, which further helps to bring in the profits.

Adding to the guest experience and ensuring happy customers

Now, let’s come to the second part of the aforementioned myth: the customers are not concerned about sustainability. This is even farther from the truth because 87% of travelers rate sustainability as a crucial factor in their choices, and almost 40% actively opt for more sustainable lodging and travel options.

To add to that, two-third of the travelers indicate that they are willing to pay at least five percent more for sustainable alternatives. This trend also extends to their travel choices as a majority of tourists look for eco-holidays nowadays. And, the ever-rising demand for eco-tourism bears testimony to that.

From our years of experience as one of the leading hospitality and tourism management institute in Kolkata, we, at Avlon Shiksha Niketan, can vouch for the fact that all these trends are mainly being set by the millennials as they are the ones with the spending power. And, millennials are keener on supporting brands with strong environmental and social policies, whereby greener management practices are not just there on paper but in practice. So, even if the aim is to attract and appease more customers, a viable way for the industry is to go green.

Creating a stronger and better brand image for the businesses

The brand image of the businesses in the hospitality sector is strongly linked to the customers’ perception of them. In a world where a few bad reviews can make or break the reputation of an establishment, sustainable practices might just be the key to make the customers happy and satisfied.

It is important to keep in mind that the millennials take pride in having a clear idea about which brands are walking the walk instead of just talking the talk. So, investing in sustainable business practices will ensure an enhanced brand image and reputation that translates into bigger profits in the long-term.

Besides, it’s not only the guests and their satisfaction, but also about the employees and their preferences. The millennial professionals prefer to work for socially responsible companies. In fact, 70% of millennials claim to want to work for companies that help them in contributing to environmental and social issues. Thus, with sustainability being a major perk for the guests and the employees, it has to be on the top of the agenda for the employers.

The sustainable practices being adopted by the hospitality industry

The good news is that the significance of sustainability, as showcased above, has been realized by the hospitality industry. To that effect, several established and new businesses have already adopted green policies in the operations and management of their hotels and restaurants. Most hospitality businesses now prefer to work with vendors who follow the same green philosophy. After all, the products used in the hotel or restaurant have a direct impact on the overall sustainability of the operations.

Across the industry, businesses of different types and scales have embraced the policies of recycle and reuse and are paying greater attention to smarter waste management. Furthermore, regular training of the employees is being emphasized by the businesses because the staff has to be well-equipped to enact the policies levied by the top management.

To help the hospitality industry move forward with effective sustainable strategies, the need of the hour is skilled and proficient young professionals with adequate prior knowledge of the green practices. And, at Avlon Shiksha Niketan, one of the most prominent tourism management institute in Kolkata, we are doing the same by training our students to lead from the front when it comes to ushering an era of sustainability in the industry. Our advanced training in tourism and hospitality pays special attention to the real-world scenarios of eco-friendly practices and environmental management. And, this not only makes our students more skilled and employable but also serves as the way forward to making the planet cleaner and greener.

The New Avenues that the Coronavirus Pandemic has Opened Up for the Aviation Industry

We all know how badly the coronavirus pandemic has hit the entire world. Almost all industrial sectors have suffered, and the aviation industry is no exception to it. However, it is now time to bounce back, and the aviation industry is all set to capture the new avenues and opportunities that the pandemic has given rise to.

30-second summary

  • New technologies devised to support automation will aid travelers as well as the airlines
  • Improved safety and security measures will continue to stay even after the pandemic
  • Changes will have to be implemented in the training and responsibilities of the employees
  • Enhanced focus will be laid on the communication channels by amalgamating the digital with the humane

The Indian aviation industry offers employment to more than 65 thousand airline personnel while handling passenger traffic of over 341 million. And yet, there is no denying that this expansive industrial sector was put under quite a threat when the coronavirus pandemic started looming large over the country back in March this year. As all forms of travel and tourism were put under hold across the world due to the lockdown, the aviation industry had to go through a period of uncertainty.

However, the aviation industry has always been the one to rise up to the challenges thrown in its path, and it hasn’t been any different this time around. Ever since the lockdown has been eased in the country and the domestic flights resumed operations, the industry has been making steady strides towards bouncing back to its previous glory. In fact, at Avlon Shiksha Niketan, a renowned aviation institute in Kolkata, we believe the pandemic has unveiled several new avenues for the aviation industry that would be instrumental in its progress in future.

With that being said, here’s highlighting the new prospects unlocked for the aviation industry due to the coronavirus pandemic.

New Technologies to Aid Airlines after the Pandemic

To be increasingly capital efficient has always been the aim of the airlines, which has been brought further into limelight due to the pandemic. Technologies that let airlines bring down their operational costs, automate their processes, improve travelers’ relationships and communication, and increase operational efficiency will enjoy a lot of attention from the stakeholders.

Several startups have already started coming up with tech solutions that offer customer support automation, improve travelers communication, and bring down overall costs. For instance, there has been an increased adaption of support automation, whereby companies get to reduce costs by automating recurring requests and enhancing customer experience through effective assistance.

Improved and Upgraded Safety and Security Measures

The airports have always paid close attention towards ensuring the safety and security of its employees and the travelers. However, this unforeseen situation has made the industry discover more effective and efficient ways to make sure that the journey isn’t just comfortable but also keeps the travelers protected from the possible health hazard.

To ensure that the airports and the flights meet all the health and security standards under the current scenario, the employees across all levels have been made to undergo new training and take fresh preparation to prevent the further spread of the deadly virus.

We believe that it would be wrong to assume that these improved measures are only for the time being, as the positive impact of such precautions means that they will continue to shape the future operational policies of the industry.

Preparations for the Traveling Situation after the Pandemic

With coronavirus putting a stop to vacations for an extended period of time, we will not be too far off the mark in predicting that after the pandemic wanes, travelers would start resuming their plans without much delay. Besides, with the domestic flights already operating, and now even the international flights starting off, the number of people opting to travel locally as well as internationally clearly indicates that the aviation industry is going to see a surge after the pandemic goes away.

Keeping that in mind, the airlines have already started looking at ways to ensure that they are prepared for the future that lays awaiting after the current scenario is dealt with. To that end, an increased focus is being given to digitalization of several processes, right from touch-less check-in counters to several contactless solutions.

However, we should also remember that hospitality has always been a major part of the aviation industry. Thus, it would never seek to lose its humane touch in an attempt to digitalize its processes. As such, the existing and new employees would be expected to offer the same levels of cordiality and warmth, even with the digital tech transformations taking shape all around them in the wake of the pandemic.

Improving Communication Channels as Per Need

Several airlines have launched new product tools to help the customers in navigating the new travel landscape. Attempts are being made to aggregate data from multiple sources to let the companies keep the customers informed at every stage of their journey as travel begins to open up again.

Furthermore, automation has led to the creation of web-based RPA platforms that are able to process unstructured or unformatted data with ease. Thanks to the codeless data ingestion, model improvement, and model training, the tech innovation has not only made it easy to gather crucial data, but also enabled airlines to make the best possible use of data. The next-generation automation platforms are striving to combine big data, embedded AI, RPA, and the human in one powerful end-to-end platform.

Avlon Shiksha Niketan: Preparing the Ambitious Minds for the New Avenues of Tomorrow

As we have already established, the aviation industry will change for the better in the days to come. And, in order to find your place in this new and improved industry, you need holistic training and effective honing of your skillsets. This is where Avlon Shiksha Niketan comes into the picture as the leading aviation college in Kolkata that prepares you for a glorious future and helps your dreams take flight in the skies of tomorrow.

Innovation is the name of the game in the aviation industry, and being the only player in the category of institutes for aviation tourism and hospitality management in India, we embody the spirit of innovation ourselves. This is also the essence that we instill in our students through our advanced curriculum and practical-based training approach. After all, the aviation industry is all set to stage a comeback even with the pandemic, and it’s our responsibility to make sure that our young professionals can make the most of these new opportunities.

How is Digitalization Changing the Online and Offline Expectations of Guests?

Digitalization has brought in a sea of changes in our life and has raised the comfort level to a significantly high level. But it is this elevated comfort level that has altered the expectations of users, and this applies to the hospitality industry as well. In this article today, we, at Avlon Shiksha Niketan, will shed light on how digital tech innovations have worked towards transforming both online and offline expectations of the guests.

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30-seconds summary:

  • Increased access to customer data driving innovations in the hospitality sector
  • Leveraging data can help in customizing services as per customer expectations
  • A combination of tech innovations and employee proficiency can enhance guest experiences
  • Digital tech to enable both high-touch and low-touch customer services in the sector

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Technological evolution has become the name of the game since the past decade, with digital advancements affecting every aspect of our lives. Right from easing out our household chores to changing the way we do business, digitalization has brought in a complete transformation in our way of living. And, though there’s no denying the fact that this is an exciting feat, we also need to remember that such continuous tech innovations come with their own set of pros and cons.

In terms of doing business in this digital era, the modern opportunities have also led to a considerable change in consumer demands. With businesses getting to connect with consumers in a more effective and genuine manner, the consumers are also expecting more from the businesses. And, the change is the most noticeable in the hospitality sector.

We have to remember that hospitality is an industry that is based on the provision of offering curated and high-end provisions to the guests. So, even though digitalization has reduced the workload on the staff, it has also led to newer guest touch-points and increased expectations. In fact, this is an era where 67% of consumers claim to have raised their standards of expectation, but 51% of consumers feel that the companies fail to meet those expectations.

So, how is digitalization changing the online and offline expectations of guests? What can the hospitality industry do in response to these changes? Here’s what we, at Avlon Shiksha Niketan, recognized as the Best College for Hotel Management in Kolkata, have to say in the matter!

Bringing personalized engagement in online interactions

With increased reliance on the online platforms to effectively optimize business processes, there is a possibility of customer interactions becoming impersonal and detached. However, this is exactly what hospitality businesses should strive to prevent. After all, streamlining processes through technology shouldn’t amount to sacrificing genuine customer care.

The guests might be using their mobiles to book the rooms or the tables, but they still place a premium on personalized interaction and engagement. They still seek instant gratification of their demands and expect to have a memorable experience at your establishment. And, there’s no reason to think that online interactions cannot create humanized experiences. In fact, using digital platforms should ensure better responsiveness from businesses.

At the end of the day, it is about combining advanced technology with great staff to deliver an exceptional and super-responsive guest service. So, whenever a hospitality business considers the introduction of new tech to its processes, it has to ask some critical questions to itself. Do you think the new tech entrant will help your employees to curate a better guest experience? Does it add to your existing capabilities of connecting with your guests in a personalized way?

The big responsibility of effectively handling big data

There is hardly anyone in the current business world who hasn’t heard of big data and its amazing capabilities. But, the most important thing to realize here is that effective management of big data is also a major responsibility.

Studies show that 57 percent of consumers don’t mind sharing their personal information to receive personalized discounts and offers. The increase in digital access for the guests and the businesses has established a stronger connection between the two, where the consumers expect to be heard, and their demands met. And an increase in access to consumer data also means more touch-points for the hoteliers. They get the opportunity to change their operational models, create better apps, and train their staff to deliver a highly personalized experience for each guest. However, besides the opportunities, their responsibility now extends to ensuring that the data is kept secure and protected, which also forms a significant aspect of employee training.

Delivering a personalized experience both online and offline through greater access to guest data has become a crucial aspect in streamlining the customer’s journey and curating an unforgettable experience.

Making the most out of the hybrid service demands

It’s important to realize that guests come with their unique set of expectations. When one group prefers a traditional, high-touch experience, the other might be more comfortable with a self-service, low-touch experience. This offers an opportunity for hotels to modify their guest service processes to accommodate the respective needs and interaction preferences of each guest.

So, for the guests who are more into self-service experiences, there has to be a greater emphasis on delivering fast and mobile services. On the other hand, the ones craving a high-touch experience receive instant attention from the staff. This is a win-win situation in all regards because the guests get the kind of services that they look for, and the staff can dedicate their energy to where it’s needed the most.

The hospitality sector understands the value of manpower as its most important resource, and the hybrid service structure enables the best use of that resource.

Avlon Shiksha Niketan preparing future professionals to meet industry demands

At Avlon Shiksha Niketan, we believe that this is an exciting era for the hospitality sector; thanks to the widespread attention being given to digitalization. Businesses within the country and beyond have become more open to tech innovations in bringing major changes in guest experiences. However, with the guest service models witnessing such a complete digital makeover, the industry is in dire need of professionals who can keep up with the demands of the times. And, this is exactly where we, at Avlon, come into the picture as a leading hospitality management college in Kolkata, known for grooming and preparing the future professionals for the ever-advancing hospitality industry. A progressive and innovative approach to learning, which is the key element of education impartation at Avlon, resonates across all our educational institutions, including Cooch Behar College, Alipurduar Mahila Maha Vidyalaya, Prasannadeb Women’s College, Sarojini Naidu College for Women, and Siliguri College.

Our aim, at Avlon, has always been to ensure that we train our students for the real-world aspects of the industry they will be joining soon, and that involves arming them with practical knowledge about the technological revolution sweeping the sector. Through their coursework and hands-on projects, the students get to sharpen their skills and enhance their know-how in all the facets of offline and online guest services. This enables them to put their best foot forward when they finally step into the professional realm.

Being the only institute for the Aviation, Tourism, and Hospitality Management category in India, we, at Avlon, are here to instill the highest level of innovation, exceptionality, and commitment in our budding professionals that makes them stand out in the crowd.

 

How is the Aviation & Hospitality Industry Battling the COVID Effect?

The long fight against the COVID-19 pandemic has made the world come to a standstill. Attempts to contain the spread of the deadly virus had led governments across the world to announce lockdowns and travel restrictions, preventing the movement of people both inside the nation and out of it. And, even as the lockdown restrictions are being gradually eased in parts of the country, it seems like we are still quite far from returning to normalcy. In that sense, if there is one industry that has been the worst hit by the pandemic, it is definitely the hospitality and aviation industry.

So, what does this mean for this sector? Has the aviation and hospitality industry given in to the COVID effect and lost hope in front of the ongoing crisis? No! And we have multiple reasons to say that.

Surely, the aviation and hospitality industry has come face-to-face with these unforeseen times, but that has only motivated it to roll out extraordinary measures to offer continued services, with special attention to health and safety. In fact, at Avlon Shiksha Niketan, we believe that the aviation and hospitality industry has always remained instrumental in strengthening the nation’s fight against the pandemic.

So, how exactly is the aviation and hospitality industry battling the pandemic impact and serving the nation at the same time? Let’s find out!

The Aviation and Hospitality Industry is Stepping Up to Serve the Nation

For us, at Avlon Shiksha Niketan, a renowned aviation college in Kolkata, it feels like a moment of pride to see the sector rise to this occasion by working together for the greater good. The industry has shown its true commitment to hospitality and has dedicatedly stood on the forefront to help the nation fight the pandemic.

Many hotels have opened their doors to house medical staff and made the venue available for hospital beds. Chefs and teams involved in food service in hotels across the country have taken an active part in arranging free meals to the medical staff while putting themselves at risk for battling the crisis.

Moreover, it would not be an exaggeration to say that one of the greatest victories of the aviation and hospitality industry lies in the ‘Vande Bharat’ mission: an attempt to bring home over 14,800 nationals from twelve countries. Not only has our aviation sector successfully taken up this mission, but the fact that a number of top-notch hotels have allocated separate rooms for quarantining these passengers, also shows that the hospitality sector is ready to fulfil its commitments.

Renewed Attempts at Winning Over the Trust of the Customers

The fact that the relationship between the consumer and the brand begins by building trust is something that the hospitality and aviation industry has always understood and reflected in its work.

The sector has a keen realization that regaining customer confidence is the key step in bouncing back from the crisis. No wonder, strict hygiene and sanitary measures have already been implemented by the businesses in the aviation and hospitality sector, with new practices being introduced for monitoring and controlling the conditions in the work environment.

Cautionary safety and intensified sanitation and hygiene measures and practices have been put in place across airports, flights, and hotels to make sure that the customers can rely on the industry they invest their trust in.

An Opportunity to Re-evaluate the Varied Facets of the Business

One of the finest steps taken by the aviation and hospitality sector amid the ongoing crisis is to relook at the way business has been done until now. We have all accepted the fact that being a part of the sector is never going to be the same even after we come out of this pandemic situation. And it lies in acknowledging this very fact that makes this time as the perfect opportunity to act and prepare the sector and its staff for the times to come.

The current condition has made the industry focus on new business opportunities and models, such as human capital sharing platforms, better delivery concepts, and promoting staycations. In fact, the businesses operating in the sector have also used this time to focus on activities like social media strategies, outlining standard procedures for operating, security plans, and asset counts, which have been taking a backseat for quite a while now.

New Approaches and Measures to Ensure the Safety of Travelers Post Pandemic

The sector has already reached the planning stage for the measures to be taken for the travelers venturing out of their states or countries in the post-pandemic era.

Right from enhancing security measures to increasing the sanitation efforts at the venues, the new approach focuses on ensuring that the customers feel safe with traveling and accommodations. The focus is now being laid on offering the guarantee of health safety, along with ensuring the psychological assurance of wellbeing.

The Aviation and Hospitality Industry is All Set to Bounce Back Even Stronger

We will have to accept the fact that the industry is among the worst hit by the pandemic. But, it is also true that the aforementioned steps taken by the sector show that it’s ready to battle the crisis and bounce back to its previous glory. However, the new and evolved needs of the industry would need its professionals to embrace the new normal and advance accordingly.

In the times to come, there will be a prominent demand in the industry for professionals who are skilled enough to be unfazed by such challenges in the path. After all, the pandemic will pass, but many other new challenges in terms of serving the customers might arise in the future. COVID has shown the importance of having resilient and dedicated employees in the industry who can tackle any kind of crisis, and the businesses are now going to keep this factor in mind in their hiring initiatives.

If you are one of those ambitious minds who have always been willing to join the highly lucrative aviation and hospitality industry, this is the time when you can not only contribute to the profession but also the nation. As a leading hospitality management college in Kolkata and one of the pioneering educational institutes of the country, we, at Avlon Shiksha Niketan, are right here to arm you with the real-world skills and know-how. With our immense experience in preparing the young minds for the aviation and hospitality sector, we know what exactly it takes to thrive in the changing environment, and hence we leave no stones unturned in prepping up our students for the same.

With our industry-centric training and education, we have helped many students carve a robust career in the aviation and hospitality sector. We, at Avlon, are all geared up to continue shaping the careers of many more youngsters by imparting them with the knowledge, skills, and the best practices and standards to make their mark in the changing times ahead. So, use this time to enhance your skillset under our expert guidance, and get ready to make your career dreams come true.