Tag: hospitality management institute in kolkata

Avlon Shiksha Niketan: Unveiling the Thrilling Skies of Aviation

Introduction:

The aviation industry is a captivating and ever-evolving field that entices individuals with a passion for flight. Avlon Shiksha Niketan, renowned as the best aviation institute in Kolkata, offers an exclusive BBA degree course designed to equip aspiring aviation professionals with the necessary knowledge and skills to excel in this fast-paced industry. In this blog post, we will explore the thrilling world of aviation and delve into how Avlon Shiksha Niketan prepares its students to embark on successful careers in this dynamic field.

Aviation, with its allure of soaring through the skies and exploring new horizons, has captivated the hearts and minds of people for decades. It is an industry that encompasses various domains, from piloting magnificent aircraft to managing airline operations and ensuring the safety and comfort of passengers. The opportunities within aviation are vast and diverse, offering individuals a chance to pursue their dreams while being a part of an industry that connects the world.

Avlon Shiksha Niketan stands as the leading aviation course in kolkata, providing students with a comprehensive education and training to pursue their dreams in the captivating world of aviation. With its exclusive BBA degree course encompassing aviation, tourism, and hospitality, state-of-the-art facilities, experienced faculty members, and strong industry affiliations, Avlon Shiksha Niketan empowers students to take flight and achieve remarkable success in the fast-paced and ever-evolving aviation industry.

  1. The Booming Aviation Industry:

The aviation industry is experiencing tremendous growth globally, with increasing air travel demands and expanding airline networks. Avlon Shiksha Niketan recognizes the immense potential of the aviation sector and prepares students to tap into the myriad of opportunities it offers. From piloting to aircraft maintenance, aviation management to air traffic control, the industry encompasses a wide range of career paths for individuals passionate about aviation.

  1. Comprehensive Aviation Education and Training:

Avlon Shiksha Niketan stands out as the leading aviation institute in Kolkata, offering a comprehensive BBA degree course in aviation. Students at Avlon receive industry-focused education and hands-on training, equipping them with the skills and knowledge necessary for successful careers in aviation. The institute’s faculty members, who are experienced industry professionals, provide valuable insights and mentorship to students, ensuring they are well-prepared for the challenges and responsibilities of their chosen careers.

  1. State-of-the-Art Facilities and Simulators:

Avlon Shiksha Niketan boasts state-of-the-art facilities and simulators that replicate real-world aviation environments. The institute understands the importance of practical training, and students have access to flight simulators, aircraft maintenance labs, and aviation management systems. These facilities enable students to gain hands-on experience and develop the necessary technical skills required in various aviation disciplines.

  1. Aviation Management and Operations:

Aviation is not just about flying aircraft; it also involves various management and operational aspects. Avlon Shiksha Niketan recognizes this and provides students with a well-rounded education in aviation management. Students learn about airport operations, airline management, aviation regulations, safety procedures, and customer service. This comprehensive understanding of the industry equips graduates to pursue careers in airport management, airline operations, aviation consulting, and other related fields.

  1. Industry-Relevant Curriculum:

Avlon Shiksha Niketan’s curriculum is designed to align with industry standards and requirements. The institute continually updates its courses to keep pace with the ever-evolving aviation industry. Students gain knowledge in areas such as aerodynamics, aviation laws and regulations, aviation safety, aviation economics, and airline marketing. This industry-relevant curriculum ensures that graduates are well-prepared to meet the demands and challenges of the aviation industry.

  1. Placement Opportunities and Industry Partnerships:

Avlon Shiksha Niketan maintains strong partnerships with renowned airlines, airports, and aviation organizations. The institute’s placement partners include Palm Greens, Sarovar Hotels & Resorts, Oberoi Hotels & Resorts, The Leela, JW Marriott, Lemon Tree Hotels, Indigo, SpiceJet, Vistara, Air India, and Air Arabia. These partnerships offer students valuable internship and job placement opportunities, providing them with a competitive advantage in the job market and facilitating a smooth transition from education to the professional aviation industry. 

  1. Career Advancement and Growth:

Avlon Shiksha Niketan’s commitment to the success of its students extends beyond graduation. The institute offers continuous support and guidance to alumni, helping them advance their careers in the aviation industry. Avlon’s strong alumni network and industry connections serve as valuable resources for career development and growth.

Conclusion:

Aviation offers a thrilling and rewarding career path for individuals passionate about the skies. Avlon Shiksha Niketan, the bba aviation colleges in kolkata, prepares students to embark on successful aviation careers through comprehensive education, practical training, and industry partnerships. With state-of-the-art facilities, experienced faculty members, and a curriculum designed to meet industry demands, Avlon Shiksha Niketan equips students with the skills, knowledge, and confidence to excel in the fast-paced world of aviation.

 

Eco-Friendly Hotels : Reducing Carbon Footprint in the Hospitality Industry Introduction

As environmental consciousness grows, the hospitality industry is embracing sustainable practices to reduce its carbon footprint and contribute to a greener future. Eco-friendly hotels have become a significant trend, catering to environmentally-conscious travellers. Avlon Shikha Niketan, the BBA aviation colleges in kolkata, recognizes the importance of sustainability in the hospitality industry. In this article we will explore the concept of eco-friendly hotels, the benefits of adopting sustainable practices, and how Avlon Shikha Niketan prepares students for careers in this environmentally responsible sector.

 The Rise of Eco-Friendly Hotels:

Eco-friendly hotels, also known as green hotels or sustainable hotels, prioritize environmental sustainability in their operations. Avlon Shikha Niketan educates students about the importance of these practices and their impact on the industry. These hotels strive to reduce their carbon footprint, conserve natural resources, and promote responsible tourism. By implementing sustainable practices, eco-friendly hotels contribute to a greener and more sustainable future.

Energy Efficiency Measures:

Avlon Shikha Niketan emphasizes the significance of energy efficiency in eco-friendly hotels. These hotels implement various measures to reduce energy consumption, such as using energy-efficient lighting systems, installing smart thermostats, and utilizing renewable energy sources like solar panels. By adopting these practices, hotels can significantly reduce their energy usage and carbon emissions, leading to cost savings and environmental benefits.

Water Conservation Initiatives:

Water scarcity is a global concern, and eco-friendly hotels address this issue through water conservation initiatives. Avlon Shikha Niketan educates students on the importance of water-saving measures, such as installing low-flow fixtures, implementing wastewater recycling systems, and promoting guest awareness about water conservation. These practices not only contribute to water conservation but also result in cost savings for the hotel.

Waste Management and Recycling:

Effective waste management is a crucial aspect of eco-friendly hotels. Avlon Shikha Niketan emphasizes the implementation of waste reduction, recycling, and composting programs. Hotels can minimize waste by reducing single-use items, implementing recycling programs for paper, plastic, and glass, and composting organic waste. By diverting waste from landfills, eco-friendly hotels demonstrate their commitment to sustainability.

Sustainable Purchasing and Local Sourcing:

Avlon Shikha Niketan recognizes the importance of sustainable purchasing practices in eco-friendly hotels. These hotels prioritize sourcing environmentally friendly products and materials, such as organic linens, eco-friendly cleaning supplies, and locally produced food and beverages. By supporting local suppliers and reducing the carbon footprint associated with transportation, hotels contribute to the local economy and minimize environmental impact.

Environmental Education and Guest Engagement:

Eco-friendly hotels go beyond internal sustainability practices by educating guests about their environmental initiatives. Avlon Shikha Niketan highlights the importance of guest engagement and environmental education in these hotels. Through informative signage, in-room materials, and guest programs, hotels can raise awareness among guests and encourage sustainable behaviors during their stay. This engagement fosters a sense of responsibility among guests and promotes a more sustainable tourism experience.

Certifications and Green Building Design:

Avlon Shikha Niketan prepares students to understand the significance of certifications and green building design in eco-friendly hotels. Certifications such as LEED (Leadership in Energy and Environmental Design) and Green Globe provide recognition for hotels that meet specific sustainability criteria. The green building design incorporates environmentally friendly practices in the construction and operation of hotels, ensuring energy efficiency, water conservation, and waste reduction.

Benefits of Eco-Friendly Practices:

Implementing eco-friendly practices in the hospitality industry offers numerous benefits. Avlon Shikha Niketan educates students on these advantages, including cost savings through reduced energy and water consumption, improved brand reputation and differentiation, increased guest loyalty, and a positive impact on the environment. By embracing sustainability, hotels can attract environmentally conscious travelers and contribute to the broader goal of mitigating climate change.

Conclusion:

Eco-friendly hotels play a significant role in reducing the carbon footprint of the hospitality industry. Avlon Shikha Niketan recognizes the importance of sustainability and prepares students for careers in this environmentally responsible sector. By adopting energy efficiency measures, water conservation initiatives, waste management practices, and sustainable purchasing strategies, eco-friendly hotels demonstrate their commitment to a greener future. With their understanding of these practices, graduates of Avlon Shikha Niketan are well-equipped to contribute to the growing demand for sustainable and eco-friendly hotels.

The Growing Demand for Airline and Hospitality Management Professionals

Introduction

In today’s interconnected world, the airline and hospitality industries have become integral components of global travel and tourism. As more people embark on journeys for business and leisure, the demand for skilled professionals in airline and hospitality management continues to rise. Organizations are actively seeking individuals who possess the expertise and abilities to navigate the challenges and complexities of these dynamic sectors. Avlon Shikha Niketan, widely recognized as the aviation training institute in kolkata, fully understands the escalating demand for qualified professionals in airline and hospitality management. Through its exclusive BBA degree course in Tourism, Aviation, and Hospitality, Avlon is committed to equipping students with the necessary knowledge and skills to excel in these industries and effectively meet the evolving needs of employers. This article explores the various factors driving the increasing demand for airline and hospitality management professionals and sheds light on Avlon’s unwavering dedication to providing top-notch education and training in the thriving aviation sector.

One of the primary factors contributing to the growing demand for skilled professionals in airline and hospitality management is the rapid expansion of global travel. As the world becomes more interconnected, the number of people traversing borders for various purposes such as business, leisure, and education continues to soar. This surge in travel necessitates the presence of competent individuals who can efficiently manage airline operations, airport facilities, and hospitality establishments to ensure smooth and enjoyable experiences for travellers. Avlon Shikha Niketan recognizes this trend and aims to meet the industry’s demand by providing students with comprehensive education and training that covers all aspects of airline and hospitality management.

Another factor driving the demand for professionals in these industries is the evolving expectations and preferences of customers. Modern travellers seek personalized experiences, seamless services, and exceptional hospitality. They expect airlines and hotels to cater to their specific needs, provide a high level of customer service, and deliver memorable experiences. To meet these demands, organizations are seeking professionals who possess strong communication skills, problem-solving abilities, and a customer-centric mindset. Avlon Shikha Niketan places great emphasis on developing these skills in its students, ensuring they are well-prepared to meet and exceed customer expectations in the dynamic and fast-paced airline and hospitality sectors.

  1. Global Expansion of Air Travel and Tourism 

The globalization of air travel and tourism has resulted in a significant increase in the demand for skilled professionals in the airline and hospitality sectors. As more people travel for business and leisure purposes, airlines and hospitality establishments need competent individuals who can manage their operations efficiently and provide exceptional customer experiences. Avlon Shikha Niketan recognizes this trend and prepares its students to meet the demands of a rapidly growing industry.

  1. Evolving Customer Expectations and Experiences

Customers’ expectations and experiences in the airline and hospitality industries have evolved over time. Modern travelers seek personalized services, seamless experiences, and memorable encounters. To meet these expectations, organizations require professionals with the ability to understand and anticipate customer needs. Avlon’s BBA degree course in Tourism, Aviation, and Hospitality focuses on cultivating customer-centric skills, ensuring that graduates can deliver exceptional service and enhance customer satisfaction. 

  1. Technological Advancements and Innovation

Technological advancements have revolutionized the airline and hospitality industries, reshaping the way they operate and interact with customers. From online bookings to self-service kiosks and mobile applications, technology has become an integral part of the travel experience. Professionals who possess a strong understanding of technology and its applications are in high demand. Avlon Shikha Niketan incorporates the latest industry trends and technological advancements into its curriculum, equipping students with the skills needed to navigate the digital landscape of the airline and hospitality sectors.

  1. Sustainable Practices and Environmental Awareness

Sustainability and environmental awareness have gained significant importance in recent years. The airline and hospitality industries are no exception, as organizations strive to adopt eco-friendly practices and reduce their carbon footprint. Professionals who can contribute to sustainable initiatives and implement environmentally conscious strategies are highly sought after. Avlon Shikha Niketan emphasizes the importance of sustainability in its BBA degree course, ensuring that graduates are equipped with the knowledge and skills to promote environmentally friendly practices within the airline and hospitality sectors.

  1. Career Opportunities and Growth Prospects

The growing demand for skilled professionals in airline and hospitality management translates into a wide range of career opportunities and growth prospects. Graduates of Avlon’s BBA degree course find themselves well-positioned to pursue careers in various sectors, including airline operations, airport management, hotel management, travel agencies, and tourism boards. Avlon’s strong industry connections and reputation as the aviation training institute in kolkata provide graduates with access to a vast network of job opportunities both within India and internationally. 

Conclusion 

The demand for skilled professionals in airline and hospitality management is driven by the ever-expanding global travel and tourism industry. As more people explore the world for business and leisure, airlines and hospitality establishments require competent individuals who can efficiently manage their operations and deliver exceptional customer experiences. Avlon Shikha Niketan, known as the best aviation institute in Kolkata, understands the significance of this growing demand and is committed to preparing its students for successful careers in these industries. 

One of the key factors contributing to the demand for airline and hospitality management professionals is the globalization of air travel and tourism. As the world becomes more interconnected, the number of travellers continues to rise, leading to increased demands on airlines, airports, and hotels. Avlon recognizes this trend and ensures that its BBA degree course covers all aspects of the airline and hospitality sectors, providing students with a comprehensive understanding of the industry’s dynamics.

Moreover, the evolving expectations and experiences of customers have also played a crucial role in driving the demand for skilled professionals. Modern travellers seek personalized services, seamless experiences, and memorable encounters. Avlon Shikha Niketan emphasizes the development of customer-centric skills, enabling its students to meet and exceed customer expectations. By equipping students with the knowledge and practical skills to deliver exceptional service, Avlon prepares graduates to excel in customer-facing roles and contribute to the success of airlines and hospitality establishments.

Furthermore, technological advancements have revolutionized the airline and hospitality industries, shaping the way they operate and interact with customers. From online bookings to self-service kiosks and mobile applications, technology has become an integral part of the travel experience. Avlon understands the importance of staying abreast of these technological developments and incorporates them into its curriculum. By providing students with hands-on experience and training in the latest industry technologies, Avlon ensures that its graduates are well-prepared to navigate the digital landscape of the airline and hospitality sectors. 

In conclusion, Avlon Shikha Niketan recognizes the growing demand for qualified professionals in airline and hospitality management. Through its exclusive BBA degree course in Tourism, Aviation, and Hospitality, Avlon equips students with industry-relevant education, practical training, and exposure to the latest trends and technologies. By choosing Avlon as their educational institution, students embark on a rewarding journey that opens up exciting career prospects in Kolkata’s thriving aviation industry. With Avlon’s comprehensive curriculum and commitment to excellence, graduates are well-prepared to make a significant impact in the dynamic and evolving world of airline and hospitality man

Understanding the Importance of Customer Service in Aviation, Hospitality, and Tourism

 Introduction

Customer service plays a pivotal role in the success of the aviation, hospitality, and tourism industries. In these service-oriented sectors, providing exceptional customer service is not just a desirable trait but a necessity for businesses to thrive. Avlon Shikha Niketan, recognized as the bba aviation colleges in kolkata, understands the critical importance of customer service and its impact on the reputation and success of organizations within these industries. By offering an exclusive BBA degree course in Tourism, Aviation, and Hospitality, Avlon aims to equip its students with the necessary knowledge and skills to excel in customer service roles. The institute places a strong emphasis on the significance of customer satisfaction and prepares its graduates to meet the ever-changing expectations of customers in the dynamic and competitive realms of aviation, hospitality, and tourism. 

Avlon Shikha Niketan believes that exceptional customer service is the cornerstone of success in the aviation, hospitality, and tourism industries. In an era where customers have become more discerning and demanding, businesses must go above and beyond to provide personalized and memorable experiences. Avlon’s exclusive BBA degree course focuses on instilling in students a deep understanding of the importance of customer service and the skills needed to deliver exceptional service in diverse scenarios. Through a combination of theoretical knowledge and practical training, Avlon ensures that its graduates are well-prepared to meet the challenges and complexities of customer service in these industries. 

  1. The Significance of Customer Service

In the aviation, hospitality, and tourism industries, customer service serves as the foundation for building strong customer relationships and fostering loyalty. Avlon Shikha Niketan recognizes that satisfied customers are more likely to become loyal patrons, recommend businesses to others, and contribute to the overall success of organizations. By understanding the significance of customer service, Avlon prepares its students to provide personalized experiences, exceed customer expectations, and handle challenging situations with professionalism and empathy.

Avlon’s BBA degree course emphasizes the importance of effective communication, active listening, problem-solving, and conflict-resolution skills. Students learn to anticipate and address customer needs promptly, ensuring a positive experience throughout their journey. Avlon’s faculty, comprised of industry experts, shares practical insights and real-life examples to help students grasp the nuances of customer service excellence. 

  1. Tailoring Customer Service in Aviation

In the aviation industry, customer service plays a vital role in creating a pleasant and efficient travel experience. Avlon Shikha Niketan recognizes the unique challenges faced by airlines, airports, and other aviation-related businesses in delivering exceptional service. Avlon’s curriculum focuses on equipping students with the necessary skills to handle customer inquiries, manage flight disruptions, ensure passenger safety, and provide personalized assistance.

Avlon emphasizes the importance of customer service in areas such as ticketing, boarding processes, in-flight experiences, and baggage handling. Students learn about the latest technology-driven advancements, such as self-service kiosks, mobile apps for flight updates, and personalized in-flight entertainment systems. Avlon’s graduates are prepared to address customer needs in a fast-paced and dynamic aviation environment, ensuring a smooth and satisfying journey for passengers. 

  1. Elevating Customer Service in Hospitality

The hospitality industry thrives on delivering exceptional customer service experiences. Avlon Shikha Niketan understands that hotels, resorts, and other hospitality establishments must prioritize guest satisfaction to maintain a competitive edge. Avlon’s BBA degree course immerses students in the art of hospitality and instils the importance of creating memorable experiences that leave a lasting impression. 

Avlon focuses on various aspects of customer service in the hospitality sector, including check-in and check-out processes, concierge services, room cleanliness, dining experiences, and personalized guest interactions. Students learn about the significance of attention to detail, anticipating guest needs, and going the extra mile to exceed expectations. Avlon emphasizes the integration of technology, such as online booking platforms, mobile concierge services, and guest feedback management systems, to enhance the overall guest experience. 

  1. Delivering Exceptional Service in Tourism

Customer service is paramount in the tourism industry, where travellers seek unforgettable experiences and seamless service throughout their journey. Avlon Shikha Niketan recognizes the importance of customer-centric approaches in tour operators, travel agencies, and other tourism-related businesses. Avlon’s curriculum provides students with a deep understanding of the tourism sector and its diverse customer service requirements. 

Avlon equips students with the skills to handle travel inquiries, design personalized itineraries, manage logistics, and ensure customer safety and satisfaction. Students learn about emerging trends in the tourism industry, such as eco-tourism, sustainable travel practices, and cultural sensitivity, to provide enriching and responsible travel experiences. Avlon emphasizes the use of technology, such as virtual tours, online travel guides, and destination management systems, to enhance customer engagement and deliver exceptional service in the tourism sector.

  1. Avlon Shikha Niketan: Leading the Way in Customer Service Excellence

As the best aviation institute in Kolkata, Avlon Shikha Niketan stands out for its commitment to nurturing graduates who excel in customer service. Avlon’s comprehensive BBA degree course equips students with the knowledge, skills, and mindset required to provide exceptional customer experiences in the aviation, hospitality, and tourism sectors.

Avlon’s faculty comprises industry professionals who bring real-world insights and experiences into the classroom. Through practical training, internships, and industry collaborations, Avlon ensures that students gain hands-on experience in delivering customer service excellence. The institute’s state-of-the-art facilities and affiliations with renowned universities provide students with a comprehensive learning environment that combines theoretical knowledge with practical application. 

Conclusion

In conclusion, Avlon Shikha Niketan, recognized as the best aviation institute in Kolkata, stands as a leading institution that understands the paramount importance of customer service in the aviation, hospitality, and tourism industries. Through its exclusive BBA degree course, Avlon goes beyond providing theoretical knowledge and actively equips students with the practical skills needed to excel in customer service roles. The institute’s commitment to emphasizing the significance of customer satisfaction ensures that graduates are well-prepared to meet the ever-evolving expectations of customers in Kolkata’s vibrant service industry. 

Avlon Shikha Niketan prepares its students to understand the dynamic nature of customer service and its impact on organizational success. By nurturing a customer-centric mindset, Avlon ensures that graduates possess the necessary empathy, communication skills, and problem-solving abilities to deliver exceptional service experiences. The institute places a strong emphasis on practical training, providing students with opportunities to engage in real-world scenarios, role-playing exercises, and internships within the aviation, hospitality, and tourism sectors.

Choose Avlon Shikha Niketan, the leading aviation institute in Kolkata, and embark on a rewarding educational journey that focuses on customer service excellence in the aviation, hospitality, and tourism sectors.

 

Personalization – An Important Element of 21st-Century Travel Industry

Personalization – An Important Element of 21st-Century Travel Industry

 

In today’s era of digitalization, customers love hyper-personalized services. From e-commerce to travel, every industry needs enriching, tailor-made experiences for their customers to stand out from the crowd. So, in this blog today, we, at Avlon Shiksha Niketan, will elaborate on why personalization is such an essential factor for the travel industry and how it benefits the players who have embraced it well.

30-second summary:

  • For most customers, the enjoyment of planning a trip is equal to or more than the actual trip itself.
  • There are many things in the planning phase that influence their final choice. Personalization of services is one of them.
  • Personalization helps customers make informed choices, get prompt customer service, and help in better trip planning.

A vacation is so much more than an actual holiday. It is more about anticipation and planning than the actual time you spend vacationing. What to pack, where to stay, what to eat – these are questions that make the journey from home to the destination exhilarating!

As per studies, most travelers agree that they find equal (if not more) joy in planning a trip as they do on holiday itself. A typical customer journey includes – anticipation about a trip, fancying about a destination, actively planning for the trip, going on the trip, and revisiting the memories after the trip.

The best part is you don’t have to step out of the comfort of your homes to do all this planning! Thanks to the digital age that we live in, everything from bookings to planning out your site-seeing, everything is pretty much on the palm of your hands (literally so)!

In all these stages, people look for personalization in services. Be it the kind of hotel you see on a website (that seems to follow you till you book it) or recommendations on restaurants; there is a vast scope for personalization in the travel and tourism industry.

And, there are excellent reasons why personalization is the key to rapid growth in the travel industry.

66% of customers say they appreciate tailored travel recommendations from OTA (Online Travel Agencies) during their planning phase. And with Artificial Intelligence (AI) technology and digital marketing transforming customer service, it is now very well possible to give one-of-its-kind travel experiences to customers.

At Avlon Shiksha Niketan, a renowned travel and tourism management institute in Kolkata, we firmly believe that when it comes to the travel industry, personalization is the key element that benefits all the stakeholders here, i.e., the tourists and travelers, as well as the hotels, travel agencies, and other people involved. Read on to find out how personalization is helping to transform customer satisfaction in the travel industry. Happy reading!

Why is personalization such an important element in the travel industry?

Before we move on to how OTAs can offer customized experiences to their customers, it’s important to know why such a large percentage of travelers enjoy tailor-made, personalized experiences.

But the question is – what’s there to not like about hyper-personalized services? Whether it is a small gesture of getting you a coffee cup with your name on it or gifting you a pack of souvenirs, everyone loves a personal touch in business transactions. And on that note, here are some reasons why more and more travelers look for and prefer receiving personalized, customizable services.

  • Make informed decisions – Imagine planning a trip to Goa with your friends, but all the hotels you see remind you of a romantic getaway. But, what if an AI-powered chatbot asks you, “Who are you traveling with” before showing the best hangout spots around Goa? Wouldn’t that be nice? Well, that’s the power of personalization.
  • Makes the difference between good and the best travel agencies – We, humans, always want a little extra than what we pay for. Isn’t it! A complimentary welcome drink or a free airport drop, etc., are all perks that differentiate the average service provider from the best. So, if a travel agency is offering hyper-personal experiences, it means they REALLY want your business. Feels good, right!

How do travel companies benefit from offering personalized services to customers?

With so many travel agencies working in the digital space, there is an ever-growing competition amidst key players. No wonder, there is an increasing need for skilled professionals who understand the importance of personalized customer service. At Avlon Shiksha Niketan, a leading tourism management institute in Kolkata, we always encourage our students to give due significance to understanding the customer needs as it is one of the most important things when it comes to winning customer preference.

Here, we have listed some of the main benefits that travel companies experience by providing personalized services to their customers.

  • Gaining an edge over the competition – Customisable packages and tailor-made travel experiences can give a hotel or a travel company an upper hand over those who do not. This adds value to a customer’s decision, making them come back for future travels.

 

  • Better and boosted sales – When a first-time customer becomes a returning customer, it directly reflects on a company’s profits.
  • Improved online reputation – In today’s digital era, hyper-personalized services (in any industry) rule the marketplace. It is no different for OTAs. The more personal the service is, the better is the customer feedback, which translates to better reputation and word-of-mouth promotions.

AI-driven personalization is transforming the travel industry

  • AI-powered chatbots – They are becoming a rage in today’s world of customer service. They are 80% faster in answering basic questions, provide 24X7 service, and are capable of automating rote tasks like bookings and scheduling.

 

  • Hyper personalized Ad targeting – Platforms like Google AdWords and other remarketing campaigns come with a ton of parameters that you can tweak to show your ads to people who are most likely to convert into leads. Almost 25% of people agree that they make purchase decisions when they see a product or service again and again on the internet.

Summing up

Even amidst all the negativity due to the COVID-19 pandemic, if there’s one thing that keeps hopes high (well, next to the happiness of the day when this is all over), it is the dream of your favorite travel destination. Be it that infamous Goa trip with college friends or the much-awaited trip to Bali, what can be better if you get your hands on deals that are made just for you, keeping in consideration what your needs and wants are!

No wonder, personalization can work wonders when it comes to delivering the customers/travelers with a kind of experience that they can cherish forever. Those who have recognized the significance of offering personalization in the travel industry are already riding the tide and optimally benefitting from the same. If you too wish to make a remarkable career in the travel industry, it is crucial you know the ins and outs of the arena. And this is where we, at Avlon Shiksha Niketan, a well-known travel and tourism management institute in Kolkata, can help you out. Our professionally designed, industry-centric programs aim to enable the students to ace their customer service game by gaining deep knowledge of the core concepts. Sign up for our travel management course today and get set going towards a rewarding career ahead.

Most Innovative Hotel & Accommodation Concepts from Across the World

Most Innovative Hotel & Accommodation Concepts from Across the World

 

While adventure and pristine sights make a good part of a holiday, hotels or inns or even a humble homestay are another major reason most people look forward to traveling. So, in this article today, let us have a look at six of the most innovative hotels from around the world that have truly redefined the meaning of ‘unique’ when it comes to accommodation concepts.

30-second summary:

  • Energy efficiency is one of the hottest concepts in the hotel industry. The Tree Hotel, The Svart, etc., are great examples of hotels that use energy efficiently.
  • Modern Technology and architecture have allowed people to explore remote areas like the Arctic Circle while still living in luxury.
  • Space-saving AI-based design and robotics is the new rage in city hotels like the Yotel.

 

Crisp white linen, the fancy hot tub, beautiful interiors, or the hotel architecture itself, there is more than one aspect that people look for while making their bookings for the hotels. That particularly holds true in the current times where hotels worldwide are changing the very definition of stylish living from castles to tree-houses, marrying functionality and creativity seamlessly to provide unique experiences to customers.

So, while we all are waiting for travel restrictions to ease around the world, we, at Avlon Shiksha Niketan, one of the best tourism management institutes in Kolkata, thought of getting you a list of some of the most innovative hotel and accommodation concepts from around the world that you all can eye for and add to your ‘to-visit’ bucket list. Read on.

Hotels from Around the World that Redefine Unique

  1. The Tree Hotel, Sweden

Every child dreams of a treehouse. Some do it, even as adults. So, if your dream has always been to spend a few days amid nature and live like Tarzan, The Tree Hotel should be your number one pick. Nestled in the trees in the remote Swedish village of Harads, this hotel property has six tree rooms and one state-of-art sauna, perched amongst trees at 13-20 feet off the ground.

Some of the most popular tree rooms are the UFO room (that looks like an extra-terrestrial pod) and the Mirrorcube (lined with mirrors on all sides), giving spectacular 360-degree views of the surroundings. The Tree Hotel has hydroelectric heating systems and combustion toilets to effectively incinerate waste, making it a true friend of nature.

  1. Svart, Norway

This hotel looks straight out of a sci-fi movie and looks as if an alien warlord set up his shop near the Svartisen glacier in the Arctic circle! Well, even if that were true, their choice of location and their energy-first approach is something to admire.

This newly opened luxury hotel (in 2021) is a design wonder and produces more energy than it uses! Svart is the first of its kind energy-efficient hotel complex with 100 rooms, a sustainable farm to feed the four multi-cuisine restaurants, and a design lab.

Equipped with solar panels and hydro-power supplies, the architecture and strategic placement of rooms and facility centers is such that it maximizes solar energy utilization. So, if the Northern lights, Santa’s village, and penguins are on your bucket list, we, at Avlon Shiksha Niketan, would like to assure you that this hotel is definitely your wonderland.

  1. Hotel Kakslauttanen, Finland

Another masterpiece in remote parts of the Arctic circle, this hotel is a testament to technology improving life even in the harshest of climes. Their selling point, glass igloos, and geodesic domes allow you to live like the Innuits but with all modern luxury.

Enjoy the luxurious dance of Aurora Borealis, sip hot chocolate and snuggle up near the fireplace. One night at this hotel is sure to give you the experiences of a lifetime. 

  1. Yotel, New York

So, one for the city lovers, Yotel in the world’s favorite city, New York, takes being futuristic to a different level. These pod-style hotels combine business and luxury seamlessly. Their front desk has a cute nickname, ‘mission control,’ and they offer ultramodern services like self-check-in, a robot concierge called Yobot (isn’t the cutest name for a robot?), and motorized beds that save space in a cramped city like New York.

This hotel is the very definition of space design and showcases optimum utilization of resources.

  1. The Qasr Al Sarab Desert Resort, Abu Dhabi

This list had to include hotels from the middle-east. After all, the middle-east is one of the world’s most popular holiday destinations. The Qasr Al Sarab Desert Resort has 212 luxurious rooms sprawled across the vast desert and truly lives up to its name, ‘Mirage Place.’ The resort is complete with a huge pool, Arabic tents as common areas, a luxury spa, and several restaurants serving local delicacies and world cuisine.

If you stay here, wake up early to see the spectacular sunrise, watch camel caravans dallying their way into the vastness of the surrounding desert or take a dip in the amoeba-shaped pool. We, at Avlon Shiksha Niketan, one of the best tourism management institutes in Kolkata, can assure you that the experience would certainly be worth every penny you spend!

  1. The Green Village Bamboo House, Bali

For all beach lovers out there, here’s our pick (a tough choice, we must admit) for a tropical hotel that is luxurious and quirky at the same time. In fact, we, at Avlon Shiksha Niketan, believe that The Green Village Bamboo House is not just a hotel but a self-sustained community of nature lovers. Every structure (houses, common facilities, hotel rooms, etc.) in this village is made with locally sourced bamboo and offers amazing #instaready photo opportunities.

Staying at the Green Village is the perfect way to live like and with locals while still enjoying the perks of hotels.

Summing Up

While stuck at the homes for more than a year, hoping and praying the pandemic to go away soon, the dream of that perfect holiday is what is keeping a lot of people afloat. Here’s hoping this curated list of innovative hotels is enough fuel to keep your travel fantasies burning till you can pack up and leave on a jet plane! But before you do, check with local authorities about COVID protocols and always mask up. Safety is still the priority.

Bon voyage!

AI & Automation Revolutionizing the Hospitality Industry

AI has emerged as a revolution within the past few years, and there is hardly any industry left that hasn’t yet embraced this beaming technology. So today, let’s take a closer look at the multivariate ways in which AI and automation have been changing the face of the hospitality industry to make it stronger than ever before.

30-second summary:

  • AI has the potential to improve hotel reputation, enhance customer experience, and drive revenue
  • Chatbots, along with actual front desk staff, ease the process of inquiry and bookings
  • Massive data volumes to learn more about customer preferences and behavioral patterns
  • Voice-enabled technology to let the guests feel at home and receive customized services

The adoption of emerging technologies has become quite a trend in the hospitality sector after receiving inspiration from successful use cases. And one such new tech whose popularity is spreading far and wide by the day is AI and the resultant automation.

In the hospitality industry, the increasing demand for the adoption of artificial intelligence stems from the fact that it has the power to impact and change the sector completely. Furthermore, with the rising need for smart automation of current processes, AI has come to the conventional hospitality landscape with the potential to improve hotel reputation, enhance customer experience, and drive revenue.

Reports suggest that the travel and hospitality AI market is slated to exceed $1.2 billion by 2026, growing at an estimated CAGR of more than 9.7% within this period. This offers ample proof that the sector is readily opening up to the prospects of AI and automation. On that note, we, at Avlon Shiksha Niketan, a renowned tourism management institute in Kolkata, will be taking you in this article today through the various ways in which AI and automation have been revolutionizing the hospitality industry.

Changing the way of handling booking inquiries

Chatbots in the hospitality industry are changing the way customer inquiries are dealt with, thereby turning more visitors into patrons. Thus, it comes as no surprise that 68 percent of airlines are turning to AI-based intelligent chatbots. These chatbots are made to simulate conversation through natural language processing and generation in the native language. It enables efficient, concise, and controlled interactions between computing machines and humans.

At Avlon Shiksha Niketan, we believe that as customers are already in the habit of taking recommendations from digital platforms, the hospitality sector is willingly embracing and adopting artificial intelligence. After all, businesses get to enable greater customer interactions by offering fast-paced delivery service and 24/7 availability.

Built to ease and further refine the workings of the actual front desk staff, conversational artificial intelligence in resorts and hotels fuels the digital reservation process by helping the businesses up-sell their popular services like dinner reservations, body care treatments, and more.

Making the most of the huge data volumes from AI

Hotels are turning to strategic, accurately crafted process automation of their customer care and internal services for reducing service costs and optimizing the operational costs. Furthermore, the integration of AI in hospitality has become more beneficial for guests and hoteliers due to the inculcation of machine learning abilities. To this end, the hotel sales and marketing system has been integrating chatbots software to learn more about changing customer tastes, behavioral patterns, and convincing responses.

Machine learning in artificial intelligence observes the alterations in trends and the delivered responses of preceding agent conversations before it starts to produce its precise responses, personalize offers, and customize suggestions to match the preferences of travel planners. As such, besides enhancing customer services, artificial intelligence also helps to make appropriate decisions depending on huge data volume.

Driving automation through AI and the Internet of Things

The widespread use and adoption of the Internet of Things (IoT) mean that almost every other person uses some kind of wearable device nowadays, and the hospitality industry has been making the best use of this scenario.

Through interconnected devices and sensors, hotel operation systems interact perfectly with the physical world to offer a highly personalized customer experience to each guest. Hotel rooms have been using the present network of technologies along with virtual assistants to take the experience to the next level.

Establishing artificial intelligence in resorts and hotels enables the business to create more prospects to offer excellent services that go a notch above the ordinary. It ranges from suggesting music, books, and spa treatments to guests and goes all the way to automatically notifying the staff for customized meals, complimentary services, and special privileges.

Voice-enabled virtual assistants to enhance customer experience

With the recent advances in artificial intelligence, hotels have started equipping the rooms with smart devices that come with a voice recognition system. Though the top names in the business world began this trend, nowadays, we find even the new hotels and luxury ventures offer this AI-enabled facility.

At Avlon Shiksha Niketan, a well-known tourism management institute in Kolkata, we believe that one of the reasons for hotels to introduce voice-enabled technology is to let guests have a similar experience in their rooms as they enjoy at home through their interconnected devices. The guests can control all the features in their room through Alexa or Siri, and that’s one of the surest ways to make them feel right at home.

Boosting business through perceptive on-premise recommendations

As hotels can now garner heaps of crucial customer data, they have started using machine learning with business-based algorithms to get accurate predictions about customer preferences. Such analytical ability of artificial intelligence keeps the hotels agile in offering services beyond the usual set of offerings.

For instance, think of a guest who has just returned to her room after a long day of business meetings and conferences. Thanks to all the data gathered using artificial intelligence, hotels can offer complementary or add-on services like spa treatments or massages. And a business that goes the extra mile in customer care is sure to earn brownie points from the customer.

The advantages of artificial intelligence and automation in the hospitality industry have already been outlined above. However, the increased adoption of technology does not take away from the fact that the sector will never stop needing the human touch. Guests prefer hearing an actual voice when they call the hotels, and it assures them to see smiling faces greeting and assisting them throughout. Thus, at Avlon Shiksha Niketan, one of the top tourism management institutes in Kolkata, we train and hone your skills to make you the future professional of this sector who not only stays abreast about the latest tech but also boosts business through enhanced industry knowledge and people skills.

How is the Digital Era Aiding in the Evolution of the Hospitality Industry?

Digitalization has left no industries untouched with its miraculous advancements, and one of the sectors that have experienced a whole new level of digital advancement is none other but the hospitality sector. In this article today, we will delve into the varied ways in which the digital era has aided in the evolution of the hospitality industry.

30-second summary:

  • Service automation to bring an extra edge to customer interactions and leading to efficient workforce management
  • Location-based services to aid the efforts at personalizing and customizing guest experiences
  • Social media serves the twofold purpose of digital marketing and customer services
  • An increase in the use of apps and chatbots for facilities like loyalty programs

With the evolution of new technologies and the market disruptors reaching their zenith, the need for a core transformation is noticed in every industry, and the hospitality sector is no exception. As such, the sector has long identified the value of digitalization as the catalyst to offer not only excellent guest experiences but also to reduce several operational inefficiencies. Thus, it comes as no surprise that more than 50% of hotels have planned to increase the IT investments in the years to come, while over 40% have decided to keep their current investments unchanged.

So, how far has this wave of digitalization transformed the hospitality industry? Surely, the way we book hotels or check-in has improved immensely in the last five years, and even our methods to find the right places to head to have undergone a sea change. But, is that all to the digital evolution of the sector? In this article today, we, at Avlon Shiksha Niketan, one among the leading travel and tourism management colleges in Kolkata, will give answers to all such questions by outlining the impact of the digital era on the hospitality industry.

Enhancing guest experiences through service automation

Service automation refers to a vast area that includes everything from using facial recognition and automatic check-in through apps to automatically offering the amenities as per guests’ preferences, such as booking spa appointments or giving extra towels. Automation has led to a transformation of both customer-centric and customer-facing activities, thereby making more staff free to focus on other crucial areas dealing with further improvement in guest experiences.

We, at Avlon Shiksha Niketan, a renowned hospitality management college in Kolkata, in our years of experience in grooming efficient professionals for the hospitality industry, have seen that in this era of competitiveness, a business that goes the extra distance for the customers is the one that has more of the recall factor. Thus, a combination of service automation and the dedicated efforts of the hotel employees is levied to add to the guest experience in order to make it more memorable and ensure repeat stays at the accommodation.

Letting mobile apps and chatbots take center stage

For a long time, loyalty programs have been a crucial element in the marketing efforts of a hospitality location as it ensures increased engagement and interaction with the guests.

With the apps coming to the forefront with technologies driving these loyalty programs, the rate of engagement is only going to rise in the years to come. After all, nearly 56% millennials and 50% of Gen X guests have opined that they would much rather use a loyalty app, rather than carry around a loyalty card.

Now, the next-gen of mobile apps and chatbots will be used as one-stop destinations, offering access to a variety of facilities, right from controlling the room lighting to ordering movies for the night.

Reforming the humble desktop phone in guest rooms

So, what is the least advanced technology found in most hotels? It’s probably the humble desktop phone kept in the guest rooms!

But, not anymore, as the digital era has made it possible for guests to pair the in-room phone system with the apps on their mobile phones. This enables guests to switch between the devices to receive calls anywhere, along with adjusting the room temperature or ordering room service from any place, regardless of whether it’s outside their room or even outside the property.

Businesses are using this connected technology to inform guests about their upcoming gym or spa sessions, provide recommendations about local events, and the likes.

Leveraging social media for customer services and marketing

At present, there is hardly any business in the hospitality sector that does not have a social media presence, regardless of its scale of operations. Social media has lately emerged as a powerful tool taking the hospitality industry a lot closer to its target audiences across the globe.

Irrespective of whether it’s a halt for the night or weeks, the guests turn to social media for pictures, reviews, and more of an establishment before they check-in. Moreover, they post their own reviews on their pages about their experience of staying at the hotels.

Thus, those curated social media profiles of hotels and restaurants that we notice on these platforms, serve the twofold purpose of fueling the digital marketing initiatives and improving the customer services.

Location-based services focused at personalization

Keeping the guests comfortable and happy during their entire stay: isn’t that one of the main tenets of the hospitality industry? Well, this is exactly what the advancing hospitality technology attempts to ensure as well, and making use of the location-based services is one of the ways it is done.

Knowing the location of the guests enables the hotels to push out special offers when they are more likely to act on them. For instance, giving them a special coupon when they’re passing by the hotel gift shop or sending a glass of orange juice to their room right after their morning run. It even lets the hotels know the whereabouts of their staff, so that they can be sent to the right place at the right time.

Thus, it’s evident that technology has turned out to be a critical component in revolutionizing the present and future of the hospitality industry. However, another fact is that regardless of all the automation, guests have always craved human interaction in this service-based industry. And, this is where expertise and skills of the hospitality management professionals come into the picture. At Avlon Shiksha Niketan, we are putting in dedicated efforts to provide our students with real-world based training that makes them capable of managing the actual complexities that might arise anytime in the industry. Our aim at Avlon, being the most highly trusted hospitality management institute in Kolkata, is to not only make our budding professionals adept at keeping pace with the evolving digital tech in the industry, but also to groom them to become proficient enough in bringing that much-needed humane touch to the proceedings.

An Overview of the Key Segments of the Hospitality Industry

The hospitality industry is a vast arena comprising of a number of elements that work cohesively under the banner of hospitality. In this article, we will discuss the key segments of the hospitality industry and their roles in customer satisfaction.

30-second summary:

  • The hospitality industry has four key segments, namely, lodging and accommodation, food and beverages, travel and tourism, and entertainment and recreation.
  • Each of the segments involves varied job opportunities with varying degrees of direct customer interaction.
  • Customer satisfaction is the main aim for all sectors of the hospitality industry.
  • Lucrative career prospects exist in every segment of the hospitality industry.

The hospitality industry represents a bustling, multibillion-dollar industrial sector with a myriad of categories. And, the focus towards delivering the finest customer service is the unifying factor of all these segments. In any case, the coming together of these varied sectors of the industry is what ensures that the needs of the guests or travelers are catered to in a holistic manner.

At Avlon Shiksha Niketan, the leading hospitality management institute in Kolkata, we believe that the hospitality industry is a well-oiled machinery with each segment acting as a cog that keeps the system running smoothly for years. Thus, as you plan to foray into any of the categories of the industry in future, we believe that it’s crucial for you to have an understanding of the roles and responsibilities that comes with each segment. After all, each category can work only as well as the people who are a part of managing and running it. Keeping that in mind, today, we have brought to you an overview of the key segments of the hospitality industry.

The four key segments defining the hospitality industry

The hospitality industry consists, by and large, of four key segments, namely:

  • Lodging and accommodation
  • Food and beverages
  • Travel and tourism
  • Entertainment and recreation

As mentioned above, each of these segments has a crucial role to play in ensuring that the industry thrives and maintains its profitable stature. Let’s take a closer look at all of these segments one at a time.

Lodging and Accommodation

This segment covers a wide expanse which involves all kinds of facilities that provide lodging services, right from luxurious resorts, lavish hotels, bed & breakfast establishments, to campgrounds. Though we can’t deny that world-class amenities and comfort are at the heart of great accommodation, it’s also true that efficient customer service is indispensable to any hotel or resort. And, this is where your skilled expertise will come into place.

If you are entrusted with a role in managing the lodging and accommodation section of an establishment, you can have a variety of responsibilities. For instance, you can work as a front office associate or a concierge. In both these job roles, you will be handling a considerable amount of direct customer interaction.

According to reports, there is expected to be a 6% and 9% increase in the demand for lodging manager and front office associate jobs, respectively, within the year 2026.

Food and Beverages

The food and beverages segment covers everything from a simple bistro to a high-end restaurant and all other catering establishments in between. This segment is further divided into three key categories:

  • Quick-service restaurants: These establishments mainly focus on garnering quick meals, drinks, and snacks (For example – Pizza Hut or KFC).
  • Full-service restaurants: It refers to a typical eatery that features course meals, drinks menu, and other food services. Fine dining to themed restaurants are all full-service establishments.
  • Catering businesses: This category mainly offers services for special occasions, like birthday parties and weddings.

At Avlon, we have often seen that people have a misplaced notion that being a chef is the only major role in this segment. However, the truth is that you can have a really lucrative and fulfilling career here, working as a part of the restaurant or food management team.

Travel and Tourism

There’s another commonly mistaken idea that we have noted, and that is considering tourism as something synonymous with hospitality, instead of counting it as a segment. In fact, it is one of the most important elements of the hospitality industry because, as you can guess, the other segments largely depend on it. The travel and tourism sector mainly involves the responsibility of moving people from one destination to another. Thus, without adequate development of travel and tourism in any region, the growth of the hospitality industry would also be stunted.

If you are a part of this particular segment of the hospitality industry, you’ll be probably working as crew members in the airlines, cruise ships, and the likes. As such, your focus areas to excel in the sector would be customer satisfaction, relationship management, and other integrated marketing and management skills that are necessary for smooth running and expansion of the business.

Entertainment and Recreation

The fourth segment of the hospitality industry is the entertainment sector, which is, in fact, also increasingly coming up as one of the significant aspects of traveling. At the end of the day, wouldn’t you want your traveling experience to be filled with all the fun and adventure to make it even more memorable? Keeping that in mind, activities like golf, casino games, nightclubs, bars, and private cruises have also been included as an integral part of the industry at present.

As an entry-level professional working under this segment, you can be a part of the team handling event management, meeting and convention planning, meeting coordinator, and so on. The earning potential and career scope are pretty good, and you can expect to keep rising higher and higher as you gain experience in the domain.

We, at Avlon Shiksha Niketan, being in the domain of hospitality management education for several years and recognized as a renowned hospitality management college in Kolkata, know what it takes to thrive and flourish in the various segments of the hospitality industry. We prepare our students to foray into these varied sectors of the hospitality industry through extensive skill training and experiential learning. At Avlon, we believe you can excel at any job role that you choose once your foundation of knowledge and expertise are set right. And this is exactly what we do at Avlon. We lay a firm foundation for our pupils to enable them to soar high in the skies of professional success. Our alumni have always been making us proud by finding their place in some of the top-notch companies operating on national and international levels. And, we are sure that our present and future students will keep bringing us similar glories by making their mark in the various segments of the hospitality industry.

How is the Aviation & Hospitality Industry Battling the COVID Effect?

The long fight against the COVID-19 pandemic has made the world come to a standstill. Attempts to contain the spread of the deadly virus had led governments across the world to announce lockdowns and travel restrictions, preventing the movement of people both inside the nation and out of it. And, even as the lockdown restrictions are being gradually eased in parts of the country, it seems like we are still quite far from returning to normalcy. In that sense, if there is one industry that has been the worst hit by the pandemic, it is definitely the hospitality and aviation industry.

So, what does this mean for this sector? Has the aviation and hospitality industry given in to the COVID effect and lost hope in front of the ongoing crisis? No! And we have multiple reasons to say that.

Surely, the aviation and hospitality industry has come face-to-face with these unforeseen times, but that has only motivated it to roll out extraordinary measures to offer continued services, with special attention to health and safety. In fact, at Avlon Shiksha Niketan, we believe that the aviation and hospitality industry has always remained instrumental in strengthening the nation’s fight against the pandemic.

So, how exactly is the aviation and hospitality industry battling the pandemic impact and serving the nation at the same time? Let’s find out!

The Aviation and Hospitality Industry is Stepping Up to Serve the Nation

For us, at Avlon Shiksha Niketan, a renowned aviation college in Kolkata, it feels like a moment of pride to see the sector rise to this occasion by working together for the greater good. The industry has shown its true commitment to hospitality and has dedicatedly stood on the forefront to help the nation fight the pandemic.

Many hotels have opened their doors to house medical staff and made the venue available for hospital beds. Chefs and teams involved in food service in hotels across the country have taken an active part in arranging free meals to the medical staff while putting themselves at risk for battling the crisis.

Moreover, it would not be an exaggeration to say that one of the greatest victories of the aviation and hospitality industry lies in the ‘Vande Bharat’ mission: an attempt to bring home over 14,800 nationals from twelve countries. Not only has our aviation sector successfully taken up this mission, but the fact that a number of top-notch hotels have allocated separate rooms for quarantining these passengers, also shows that the hospitality sector is ready to fulfil its commitments.

Renewed Attempts at Winning Over the Trust of the Customers

The fact that the relationship between the consumer and the brand begins by building trust is something that the hospitality and aviation industry has always understood and reflected in its work.

The sector has a keen realization that regaining customer confidence is the key step in bouncing back from the crisis. No wonder, strict hygiene and sanitary measures have already been implemented by the businesses in the aviation and hospitality sector, with new practices being introduced for monitoring and controlling the conditions in the work environment.

Cautionary safety and intensified sanitation and hygiene measures and practices have been put in place across airports, flights, and hotels to make sure that the customers can rely on the industry they invest their trust in.

An Opportunity to Re-evaluate the Varied Facets of the Business

One of the finest steps taken by the aviation and hospitality sector amid the ongoing crisis is to relook at the way business has been done until now. We have all accepted the fact that being a part of the sector is never going to be the same even after we come out of this pandemic situation. And it lies in acknowledging this very fact that makes this time as the perfect opportunity to act and prepare the sector and its staff for the times to come.

The current condition has made the industry focus on new business opportunities and models, such as human capital sharing platforms, better delivery concepts, and promoting staycations. In fact, the businesses operating in the sector have also used this time to focus on activities like social media strategies, outlining standard procedures for operating, security plans, and asset counts, which have been taking a backseat for quite a while now.

New Approaches and Measures to Ensure the Safety of Travelers Post Pandemic

The sector has already reached the planning stage for the measures to be taken for the travelers venturing out of their states or countries in the post-pandemic era.

Right from enhancing security measures to increasing the sanitation efforts at the venues, the new approach focuses on ensuring that the customers feel safe with traveling and accommodations. The focus is now being laid on offering the guarantee of health safety, along with ensuring the psychological assurance of wellbeing.

The Aviation and Hospitality Industry is All Set to Bounce Back Even Stronger

We will have to accept the fact that the industry is among the worst hit by the pandemic. But, it is also true that the aforementioned steps taken by the sector show that it’s ready to battle the crisis and bounce back to its previous glory. However, the new and evolved needs of the industry would need its professionals to embrace the new normal and advance accordingly.

In the times to come, there will be a prominent demand in the industry for professionals who are skilled enough to be unfazed by such challenges in the path. After all, the pandemic will pass, but many other new challenges in terms of serving the customers might arise in the future. COVID has shown the importance of having resilient and dedicated employees in the industry who can tackle any kind of crisis, and the businesses are now going to keep this factor in mind in their hiring initiatives.

If you are one of those ambitious minds who have always been willing to join the highly lucrative aviation and hospitality industry, this is the time when you can not only contribute to the profession but also the nation. As a leading hospitality management college in Kolkata and one of the pioneering educational institutes of the country, we, at Avlon Shiksha Niketan, are right here to arm you with the real-world skills and know-how. With our immense experience in preparing the young minds for the aviation and hospitality sector, we know what exactly it takes to thrive in the changing environment, and hence we leave no stones unturned in prepping up our students for the same.

With our industry-centric training and education, we have helped many students carve a robust career in the aviation and hospitality sector. We, at Avlon, are all geared up to continue shaping the careers of many more youngsters by imparting them with the knowledge, skills, and the best practices and standards to make their mark in the changing times ahead. So, use this time to enhance your skillset under our expert guidance, and get ready to make your career dreams come true.